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Field Technical Support Specialist
2 months ago
ELEMENT SOLUTIONS INC
As a leader in specialty chemicals and materials, Element Solutions Inc operates under renowned brands such as Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone. We deliver innovative solutions that enhance electronics interconnection across all global markets and throughout every phase of device manufacturing in the electronics supply chain. Our experts in Semiconductor Solutions, Circuitry Solutions, and Assembly Solutions work collaboratively in design, implementation, and technical support to ensure the success of our valued clients. Our offerings empower customers to manufacture exceptional electronic devices with high efficiency and reduced production times.
Ideal Candidate ProfileThe role of the Technical Service Representative is a challenging position where the individual will be accountable for the installation and maintenance of photopolymer plate-making and associated equipment at various client locations. This role requires a proactive self-starter who can work closely and independently with clients, technical support teams, and sales personnel to ensure both customer and company interests are prioritized while promoting our exclusive product line.
Key Responsibilities- Demonstrate strong electrical and mechanical skills with automated systems.
- Ability to interpret and work from electrical schematics.
- Hands-on troubleshooting skills to quickly resolve equipment issues.
- Manage equipment installations from pre-installation to final training.
- Proficient understanding of PLCs and ladder logic.
- Provide technical assistance to clients both in-person and via phone regarding operational challenges.
- Experience with Flexographic platemaking systems and plates is highly desirable but not mandatory.
- Proficient in Microsoft Word, Excel, and AutoCAD.
- Excellent verbal and written communication abilities.
- Physically capable of lifting up to 50 pounds.
- Willingness to travel extensively to customer or manufacturing sites, requiring 50% or more travel.
- Must possess a valid passport for international travel.
- Associate degree in a relevant field.
- Proactive self-starter with the ability to work independently and collaboratively with clients and teams.
- Strong communication skills, both written and verbal.
- Physically capable of handling 50 pounds.
We recognize that not all candidates may meet every requirement listed above. If you believe you possess the skills and experience to excel in this role, we encourage you to consider this opportunity.
Required Competencies- Build rapport with clients and establish trust as a reliable resource.
- Conduct practical demonstrations of products at client locations.
- Collaborate as part of a team of representatives to assist with sales calls, training, and client interactions.
- Support laboratory technicians and quality managers on a daily basis.
- Ensure follow-through on services provided to clients in the field.
- Offer assistance to clients both in-person and over the phone for technical and operational inquiries.
- Willingness to travel extensively to customer or manufacturing sites, requiring 50% or more travel (approximately 20+ hours on the road, averaging 2/3 nights away, with potential weekend travel based on client needs).
- Must be able to travel internationally with a valid passport.
In addition to a competitive base salary, our team members participate in a performance-related bonus plan. We also provide a 401k plan with company matching, life insurance, and medical insurance, along with nine holidays.
Career Development - We offer a challenging yet rewarding experience for our employees, providing opportunities to learn, grow, and contribute from day one. Our teams play a crucial role in enabling technological advancements in high-growth industries worldwide. We continuously invest in technology and extensive learning and development resources to challenge, develop, and nurture your career.
Commitment to DiversityAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
