Electronics Technical Support Specialist

2 weeks ago

Waterbury, Connecticut, United States Element Solutions Inc Full time
Elevate Your Career and Shape the Future

ELEMENT SOLUTIONS INC

Element Solutions Inc is a premier specialty chemicals company, recognized for its innovative solutions that enhance everyday products. Our diverse portfolio includes renowned brands such as Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone, all dedicated to powering electronics interconnection across the globe. Our expert teams in Semiconductor Solutions, Circuitry Solutions, and Assembly Solutions work collaboratively to design, implement, and provide technical support, ensuring our partners achieve success in the electronics supply chain.

Position Overview

The role of the Technical Service Representative is critical, focusing on the installation and maintenance of photopolymer plate-making equipment at various client locations. This position demands a proactive individual who can work autonomously and in collaboration with customers, technical service teams, and sales personnel to uphold the interests of both the customer and the company while promoting our exclusive product line.

Key Responsibilities
  • Demonstrate strong electrical and mechanical skills with automated systems.
  • Interpret and work from electrical schematics effectively.
  • Troubleshoot and resolve equipment issues efficiently.
  • Oversee equipment installations from pre-installation to final training.
  • Possess a solid understanding of PLCs and ladder logic.
  • Provide technical assistance to customers in person and via phone for operational challenges.
  • Experience with Flexographic platemaking systems is preferred but not essential.
  • Proficient in Microsoft Word, Excel, and AutoCAD.
  • Exhibit excellent written and verbal communication skills.
  • Capable of lifting up to 50 pounds.
  • Willingness to travel extensively to customer or manufacturing sites.
  • Must possess a valid passport for international travel.
Candidate Profile
  • Associate degree in a relevant field.
  • Self-motivated individual capable of working independently and collaboratively.
  • Strong communication skills, both written and verbal.
  • Physically fit to handle the demands of the role.

We recognize that not all candidates will meet every requirement listed. If you believe you possess the necessary skills and experience for this position, we encourage you to consider applying.

Required Competencies
  • Build rapport with clients and establish trust.
  • Conduct practical demonstrations of products at client sites.
  • Collaborate with a team of representatives to assist in sales calls and customer interactions.
  • Support laboratory technicians and quality managers on a daily basis.
  • Ensure follow-through on services provided to clients in the field.
  • Offer assistance to customers regarding technical and operational inquiries.
  • Expect to travel frequently to customer or manufacturing locations, with travel requirements of 50% or more.
  • Must be able to travel internationally with a valid passport.
What We Offer

In addition to a competitive base salary, you will be eligible for a performance-related bonus plan. We also provide a 401k plan with company matching, life insurance, and medical coverage, along with nine holidays.

Career Advancement - We offer a stimulating and rewarding environment where you can learn, grow, and contribute from day one. Our teams play a vital role in driving technological advancements in high-growth industries worldwide. We continually invest in technology and extensive learning resources to foster your career development.

Commitment to Diversity

Element Solutions Inc is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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