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Technical Support Specialist

1 month ago


Wilmington, Delaware, United States Agilent Technologies Full time
Job Title: Online Technical Support Engineer

As a key member of our team, you will provide remote technical support and services to external customers and internal field personnel. Your expertise will be utilized to resolve technical issues in a timely and cost-effective manner, ensuring customer satisfaction and driving revenue growth.

Key Responsibilities:
  • Provide technical support and troubleshooting services to customers via phone, email, and online collaboration tools.
  • Solve routine and non-routine technical issues, challenges, and problems within your area of specialization.
  • Support 3rd party products and occasionally visit customer sites for development.
  • Write technical support articles for our global knowledge base.
  • Identify and pursue transactional sales opportunities and provide highly qualified leads to sales.
Requirements:
  • Bachelor's or master's degree in a STEM field (science, technology, engineering, and mathematics).
  • Relevant work experience in customer service, technical support, or a laboratory environment is a plus.
  • Excellent verbal and written communication skills.
  • Customer-focused mindset.
  • General proficiency with online tools, systems, and technologies.
  • Willingness to learn and take on challenges.

Agilent Technologies is an Equal Employment Opportunity and Affirmative Action employer. We value diversity and encourage all qualified applicants to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation.