IT Support Specialist

4 weeks ago


Wilmington, Delaware, United States ServiceSource Full time

Job Summary

ServiceSource is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that they have the tools and resources they need to succeed.

Key Responsibilities

  • Provide timely and effective technical support to employees, both on-site and remotely.
  • Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other computer equipment.
  • Configure and maintain computer systems, including setting up new users, managing user accounts, and ensuring that all systems are up-to-date with the latest software and security patches.
  • Develop and maintain documentation for technical procedures and processes, ensuring that all team members have access to the information they need to perform their jobs effectively.
  • Collaborate with other team members to identify and resolve technical issues, and to develop new procedures and processes to improve the efficiency and effectiveness of our IT operations.

Requirements

  • College diploma or university degree in Computer Science or a related field, or equivalent work experience.
  • 3-5 years of experience in a technical support role, preferably in a fast-paced IT environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with employees at all levels of the organization.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and develop effective solutions.
  • Knowledge of desktop and server operating systems, including Windows and Linux, and experience with software applications such as Microsoft Office.

Working Environment

ServiceSource is committed to providing a safe and healthy work environment for all employees. We are an equal opportunity employer and welcome applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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