IT Support Specialist
4 weeks ago
Job Summary
ServiceSource is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that they have the tools and resources they need to succeed.
Key Responsibilities
- Provide timely and effective technical support to employees, both on-site and remotely.
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other computer equipment.
- Configure and maintain computer systems, including setting up new users, managing user accounts, and ensuring that all systems are up-to-date with the latest software and security patches.
- Develop and maintain documentation for technical procedures and processes, ensuring that all team members have access to the information they need to perform their jobs effectively.
- Collaborate with other team members to identify and resolve technical issues, and to develop new procedures and processes to improve the efficiency and effectiveness of our IT operations.
Requirements
- College diploma or university degree in Computer Science or a related field, or equivalent work experience.
- 3-5 years of experience in a technical support role, preferably in a fast-paced IT environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with employees at all levels of the organization.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and develop effective solutions.
- Knowledge of desktop and server operating systems, including Windows and Linux, and experience with software applications such as Microsoft Office.
Working Environment
ServiceSource is committed to providing a safe and healthy work environment for all employees. We are an equal opportunity employer and welcome applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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