Technical Solutions Specialist

3 weeks ago


Wilmington, Delaware, United States Canon Full time

At Canon Solutions America, we are seeking a skilled Technical Solutions Specialist to join our team. This role requires a tremendous technical skillset, including the ability to diagnose and repair complex technical issues.

About the Role

As a Technical Solutions Specialist, you will be responsible for providing technical support to our valued customers, including diagnosing and repairing technical issues with Canon-supported products. You will also be responsible for maintaining working knowledge and aptitude of multiple product groups, including basic aspects of troubleshooting and diagnostics.

Your Impact

We are looking for an individual who can meet and exceed customer demands by providing efficient, responsive, and accurate technical support. This includes:

  • Diagnosing and repairing technical issues with Canon-supported products
  • Maintaining working knowledge and aptitude of multiple product groups
  • Providing technical support to customers, including on-site maintenance
  • Maintaining all technical information and Canon property assigned

About You: The Skills & Expertise You Bring

We are looking for a dedicated individual with:

  • A high school diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience
  • A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
  • The ability to travel and work in a 24/7 environment, performing shift work and on-call rotations
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
  • Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)

What We Offer

We offer a competitive salary, with an estimated salary range of $60,000 - $80,000 per year, depending on experience and location. We also offer a range of benefits, including health insurance, retirement plans, and paid time off. If you are a motivated and detail-oriented individual with a passion for technical problem-solving, we encourage you to apply for this exciting opportunity.

About Canon Solutions America

Canon Solutions America is an innovator of technology, solutions, and services. We are committed to helping our customers succeed by providing them with the best possible technical support and solutions. We are a dynamic and growing company, and we are looking for talented individuals like you to join our team.


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