Senior Technical Support Specialist
4 weeks ago
Rigaku Americas is seeking a seasoned technical support specialist to join our service and support team. The ideal candidate will have experience working with customers to resolve technical challenges and possess hands-on ability to troubleshoot and repair electronic equipment.
Key Responsibilities- Monitor and respond to customer requests in a timely and effective manner
- Review customer equipment, resolve failures, and perform upgrades
- Provide training, guidance, and technical support to global partners
- Maintain knowledge and applications of company products to ensure customer satisfaction
- Interact with manufacturing, engineering, and development teams to solve customer challenges
- Maintain service inventory through timely and accurate invoicing and ERP transactions
- Responsible for writing service reports, logging technical details, and communicating with customers, partners, and coworkers
- Assist with documentation, testing, and implementation of ECO-related activities
- Assist with the development of training documentation and conduct training sessions
- 2-year degree in a technical field with 2-4 years of relevant experience in electronics manufacturing or service
- Ability to make effective decisions, seek solutions to problems, work independently, and investigate inquiries
- Excellent customer service skills and ability to communicate clearly over various methods
Rigaku Americas offers a rewarding work environment and excellent benefits. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
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