Customer Service Associate

1 week ago

East Hartford, Connecticut, United States First Choice Health Centers Full time


First Choice Health Centers is seeking a Part-Time Customer Service Associate who acts as the primary point of contact for callers reaching out to our organization.

The associate is responsible for delivering outstanding customer service to all patients, their families, and other stakeholders.

This role involves the prompt and precise handling of patient inquiries by answering incoming calls, taking comprehensive messages, (re)scheduling appointments, verifying patient details, and gathering relevant information to effectively direct patients to the appropriate resources that address their needs.

Why Choose First Choice?
We are dedicated to your success. We provide excellent training, comprehensive benefits, opportunities for career advancement, and a focus on employee well-being.
- Medical, Dental, and Vision Insurance for employees working 30 hours or more.
- 20 days of Vacation, 8 Paid Holidays, and 2 Floating Holidays annually.
- Retirement savings plan, including a safe harbor 401k with up to a 4% company match after 6 months of service.
- Company-funded Life Insurance.
- Optional Term, Whole Life, Accident, and Critical Care Insurance.
- Complimentary premium Calm membership for you and 5 additional memberships to share (#1 mental health app).
- Recognition programs.
- Paid Basic Life Support certification with renewal every 2 years.
Primarily a Monday through Thursday schedule from 10:00 am to 3:00 pm.
The hourly pay for this position is $18/hour, with compensation based on various factors including work experience and certifications.

For over 25 years, First Choice Health Centers has been a leading nonprofit organization dedicated to breaking down barriers to care, helping individuals and communities achieve healthier lives.

Minimum Knowledge, Skills & Abilities Required:
- Experience in a call center or customer support environment.
- Strong active listening and verbal communication skills.
- Proficiency in problem-solving.
- Ability to multitask and manage time efficiently.

Experience and Training:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- High school diploma or equivalent.

Schedule:

This is a Part-Time position working Monday - Thursday from 10:00 am to 3:00 pm.


Standard Job Duties:
- Responds to all incoming calls promptly in a call center environment.

- Schedules/reschedules patient appointments, addresses customer inquiries accurately and timely, and escalates customer concerns to a supervisor in a respectful and courteous manner.

- Obtains and verifies necessary information, such as patient demographics, during calls.
- Facilitates same-day appointments for all medical, family providers, pediatrics, obstetrics and gynecology, and specialty providers.
- Refers calls to the nurse or provider as needed based on the phone triage list.
First Choice is a drug-free workplace. Candidates must pass a drug test prior to employment.
First Choice is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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