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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Administrative Assistant. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.
Key Responsibilities- Serve as the primary point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner.
- Develop and maintain a deep understanding of our products and services, including pricing and proposal models.
- Consult with customers to determine project needs and solutions, making recommendations and providing expert advice.
- Identify sales prospects and contact them using a variety of methods, including referrals, telephone canvassing, and direct mail.
- Develop and maintain a database of qualified leads, following up on new leads and referrals.
- Prepare estimates and establish/maintain estimate follow-up procedures.
- Communicate with customers on order status and changes to the production schedule.
- Execute a variety of marketing functions, including in-center database mailings, thank you cards, and FASTMAIL campaigns.
- Maintain an attractive retail environment, ensuring the center is clean, organized, and functional.
- Support the center Franchisee or center manager as needed with reports, close-out, invoices, and daily, weekly, and monthly paperwork.
- Prepare status reports, including activity, closings, follow-up, and adherence to goals for weekly sales meetings.
- Assist in the implementation of company marketing plans as needed.
- Perform market research, competitive shops, and customer surveys.
- Identify and resolve customer satisfaction issues.
- Establish and maintain effective team relationships with all support departments.
- Adhere to all company policies, procedures, and business ethics codes.
- Contact customers within 3-5 days of order pick-up/delivery to confirm customer satisfaction.
- Participate in and practice the brand mentality of 'Everybody Sells', constantly looking for sales opportunities for the center.
- Serve as a backup for answering the phone if the Franchisee, manager, and sales/service employees are busy assisting other customers.
- Assist at the front counter as needed.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1-2 years of experience in customer service, sales, or marketing.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office and other software applications.
We offer a competitive salary range of $16.00 - $18.00 per hour, as well as ongoing training and development opportunities. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply.
