Customer Service Agent
2 weeks ago
First Choice Health Centers is on the lookout for a Part-Time Customer Service Agent to serve as the primary point of contact for incoming calls. This role is crucial in providing exceptional service to patients, families, and other stakeholders by efficiently managing calls, taking messages, scheduling appointments, and ensuring the accuracy of patient information.
Benefits of Working with Us:
We are committed to your professional development and personal well-being by offering:
- Comprehensive Medical, Dental, and Vision Insurance for eligible full-time staff
- Generous Paid Time Off, Holidays, and additional leave for personal matters
- Retirement savings plans with company contributions
- Life insurance options
- Various additional insurance products available
- Access to premium mental health resources
- Employee recognition initiatives
- Paid training sessions and certifications
- Consistent work schedule from Monday to Thursday
- Competitive hourly wage starting at $18/hour
For over 25 years, First Choice Health Centers has played a vital role in delivering essential human services to enhance community health. To learn more about our mission and values, please visit our website.
Qualifications:
- Previous experience in a call center or customer service environment
- Strong communication and problem-solving abilities
- Capability to multitask and manage time effectively
Experience and Education:
- Preferred experience in a call center setting
- Background in customer service is advantageous
- High school diploma or equivalent is required
Work Schedule:
This Part-Time position requires availability from Monday to Thursday, between 10:00 am and 3:00 pm.
Key Responsibilities:
- Respond to incoming calls promptly and professionally
- Manage appointment scheduling and provide accurate information
- Collect and verify essential patient details during calls
- Facilitate same-day appointments for various healthcare providers
- Direct callers to the appropriate healthcare professionals as necessary
First Choice maintains a drug-free workplace and conducts pre-employment drug tests.
First Choice is an equal opportunity employer, ensuring fair consideration for all applicants without discrimination.
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