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Sales and Service Representative

2 months ago

Sunnyvale, California, United States 24 Hour Fitness Full time

Job Summary

The Sales and Service Representative is a key member of the 24 Hour Fitness team, responsible for delivering exceptional customer experiences and driving sales growth. This role requires a strong focus on customer service, sales, and operational excellence.

Key Responsibilities

  • Customer Engagement
    • Provide a warm and welcoming experience for members and guests
    • Respond to member inquiries and resolve concerns in a timely and professional manner
    • Upsell and cross-sell fitness services and products to drive revenue growth
  • Sales and Revenue Growth
    • Meet or exceed sales targets for fitness services and products
    • Develop and maintain relationships with existing members to drive retention and loyalty
    • Identify and capitalize on sales opportunities to drive revenue growth
  • Operational Excellence
    • Ensure a clean and safe environment for members and guests
    • Maintain accurate records and reports to support sales and operational efforts
    • Collaborate with colleagues to achieve team goals and objectives

Requirements

  • Education and Experience
    • High school diploma or equivalent required
    • 1-2 years of customer service or sales experience preferred
  • Skills and Abilities
    • Excellent communication and interpersonal skills
    • Strong sales and customer service skills
    • Ability to work in a fast-paced environment and meet sales targets

Benefits

24 Hour Fitness offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.