Cybersecurity Operations Center Manager

2 weeks ago


Lake Forest, Illinois, United States Grainger Full time


As a prominent industrial distributor with a strong presence in North America, Japan, and the United Kingdom, we are dedicated to ensuring operational continuity for over 4.5 million customers globally through innovative technology and robust customer relationships.

With significant annual sales, we are committed to delivering value to our clients, cultivating a vibrant culture for our employees, and achieving impressive financial outcomes.

Our inclusive workplace empowers you to learn, develop, and contribute to keeping businesses operational and their personnel secure.

Recognized as a top workplace, we are seeking enthusiastic individuals to join our team as we continue to lead the industry into the future.


Position Overview:

The Cybersecurity Operations Team operates in real-time to safeguard our organization, encompassing our systems and data across the global landscape.

We are innovating customer experiences through our products and supply chain.

Our IT infrastructure serves as the global backbone that supports our clients and organization, while our Information Security Team ensures the protection of these vital assets.

The mission of the Cybersecurity Operations Center (CSOC) Team is to identify, assess, and respond to cybersecurity events and incidents through a blend of technological solutions and well-defined processes.

The CSOC Team is tasked with continuously monitoring and evaluating our security posture, identifying any unusual activities that may signal a security breach.

This role carries high visibility and is accountable for the effective management of the CSOC.

The CSOC Manager will oversee daily operations within the Cybersecurity Operations Center, guiding and monitoring the performance of the CSOC team.

You will report to the Director of Cybersecurity Operations and may work remotely or from our designated offices.


Key Responsibilities:
Direct the functions, processes, and operations of the SOC, ensuring adherence to established policies and procedures.

Lead the 24/7 operations of the SOC to optimize the identification and resolution of security incidents while enhancing client security.

Establish operational rhythms, expectations, and standards for the CSOC. Manage team scheduling and ensure compliance with processes while driving improvements to meet operational goals. Oversee the documentation and analysis of security incidents reported to the CSOC. Develop metrics and scorecards to evaluate the effectiveness and efficiency of the CSOC. Foster a culture of continuous improvement to enhance the CSOC's processes. Provide leadership and management for CSOC personnel.

Support career development for the CSOC Team through training, mentoring, performance evaluations, and by modeling exemplary behaviors.

Implement a 'talent pipeline' to cultivate skills and capabilities for CSOC Team members, from interns to advanced analysts.


Qualifications:
5+ years of experience in cybersecurity, with a minimum of 3 years in a SOC Manager role. Proven experience in managing personnel, including technical teams. Experience in overseeing a 24/7 operational environment. Familiarity with security tools and technologies commonly utilized in a CSOC, such as Security Information and Event Management (SIEM) systems, Security Orchestration, Automation, and Response (SOAR) solutions, Endpoint Detection and Response (EDR) tools, and Threat Intelligence Platforms (TIP). Strong leadership, communication, conflict resolution, people management, reporting, critical thinking, problem-solving, and organizational skills are essential. Relevant industry certifications such as CISSP, CISM, GIAC, etc., are preferred. Understanding of security frameworks and industry standards is advantageous.

Benefits:
Our benefits begin on day one, offering flexibility to meet the diverse needs of our team members. Highlights include:

Comprehensive medical, dental, vision, life, and pet insurance plans, along with mental health support services. Paid time off (PTO) and designated company holidays. A 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no match required. Employee discounts, tuition reimbursement, student loan refinancing, and free access to financial counseling and educational resources. Support programs for maternity, nursing benefits, and generous paid leave for birth and non-birth parents. We are committed to equal employment opportunities, fostering an inclusive environment that respects diversity and provides reasonable accommodations for individuals with disabilities throughout the application and employment process.

We take pride in being an equal opportunity workplace.



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