Head of Operational Excellence

2 weeks ago


Las Vegas, Nevada, United States The Villarreal Organization, Inc. Full time
Job Overview

The Villarreal Organization, Inc. is seeking a Director of Business Operations to spearhead and oversee the comprehensive operations of our document preparation and DMV services. This pivotal role encompasses strategic development, enhancement of processes, team leadership, and ensuring that all operational functions are in harmony with the company's objectives and regulatory standards.

Key Responsibilities
  • Strategic Development: Formulate and execute operational strategies aimed at boosting efficiency, profitability, and growth. Ensure alignment of business operations with corporate goals and industry standards.
  • Process Enhancement: Assess and refine operational workflows and systems to maximize performance and guarantee exceptional service delivery.
  • Team Leadership: Direct, mentor, and manage operational personnel, including administrative staff and title clerks. Cultivate a collaborative and high-performing work environment.
  • Regulatory Compliance: Guarantee that all operations adhere to state regulations, DMV standards, and internal policies. Remain informed about regulatory updates and industry developments.
  • Client Engagement: Supervise client interactions to ensure superior customer satisfaction. Tackle and resolve intricate client issues and inquiries.
  • Financial Oversight: Create and manage budgets, track financial performance, and implement cost-control strategies. Analyze financial data to inform operational decisions.
  • Reporting: Compile and present operational reports to senior leadership, including performance metrics, project updates, and strategic insights.
  • Technology Integration: Implement and oversee technological solutions that enhance operational efficiency and service delivery. Manage the integration of new systems and technologies.
Qualifications
  • Education: Bachelor’s degree in Business Administration, Operations Management, or a related discipline; MBA or advanced degree is preferred.
  • Experience: Significant experience in business operations management, particularly in the document preparation or DMV services sector. Proven success in a leadership capacity.
  • Skills: Strong capabilities in strategic planning, process enhancement, and project management. Proficient in operational software and systems. Excellent communication and interpersonal abilities.
  • Leadership: Proven ability to lead and inspire teams, manage conflicts, and drive performance improvements.
  • Compliance Acumen: Comprehensive understanding of DMV regulations and document preparation requirements is advantageous.
  • Bilingual Skills: Proficiency in both English and Spanish is beneficial for effectively managing diverse teams and client interactions.


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