Executive Director of Operations

2 days ago

Las Vegas, Nevada, United States National Indoor RV Centers Full time
Job Summary

National Indoor RV Centers is seeking a seasoned Executive Director of Operations to lead our North Las Vegas, NV location. As the head of operations, you will be responsible for driving revenue growth, developing strategic initiatives, and managing a cross-functional team to achieve success in a new startup market for our company.

Key Responsibilities
  • Leadership and Management: Demonstrate executive-level business acumen and exceptional communication skills to effectively lead the location, drive revenue growth, and develop strategic initiatives.
  • Profit and Loss (P&L) Management: Take ownership of the P&L statement and provide overall leadership for the site, ensuring alignment with company objectives.
  • Service Department Operations: Oversee and manage the daily operations of the RV service department, including oversight of the scheduling and management of the service technicians, assigning work orders, and ensuring timely completion of service requests.
  • Service Quality and Customer Satisfaction: Develop and implement service policies and procedures to ensure consistent and high-quality service to customers, monitor service quality, and respond promptly and professionally to customer inquiries and complaints.
  • Department Budgeting and Cost Control: Develop and manage the department budget, including forecasting revenue and expenses, and controlling costs.
  • Team Development and Motivation: Lead, mentor, and motivate location employees to cultivate a positive organizational culture.
  • Operational Efficiency and Customer Satisfaction: Collaborate with cross-functional teams to optimize operational efficiency and customer satisfaction.
  • Inventory Management and Control: Manage inventory levels and work with the parts and service departments to ensure timely delivery of RVs to customers.
  • Compliance and Safety: Ensure compliance with all legal and ethical sales practices, uphold workplace safety guidelines, and promote a culture of safety awareness.
  • Continuous Learning and Improvement: Continuously learn about the business landscape, identifying opportunities for growth and addressing challenges proactively.
Requirements
  • 7-10 years of relevant experience as a #1 of an operation, building and retaining teams, managing operations in excess of $10 million in sales.
  • 5+ years of experience managing a P&L with proven ability to analyze KPIs and drive performance improvement.
  • Minimum of 3-5 years of service experience in RV service or a related field (automotive).
  • At least 5 years of supervisory experience.
  • Prior experience in RV/Automotive sales or a related field, with a proven track record of achieving sales targets.
  • Bachelors degree in business administration, management or a field related field is strongly preferred, or equivalent work-related experience.
  • Previous leadership experience, building or managing a team in a startup environment is preferred.
  • Hands on leader interested and experienced in developing team members.
  • Demonstrated success providing an impeccable customer experience and customer relationship management.
  • Proven ability to establish credibility and communicate effectively with cross-functional partners.
  • Ability to synthesize information to drive decision making and see the big picture while effectively managing details.
  • High degree of professional credibility, including responsiveness, business focus, integrity, ethical standards, acumen, and ability to prioritize across competing demands.
  • Excellent written and verbal communication and presentation skills, with a demonstrated ability to communicate challenges and opportunities concisely and clearly.
  • Must have a valid drivers license and clean driving record; and be willing and able to drive a Class A Motorhome.
What We Offer
  • Medical, Dental, and Vision Available 1st of the month following start date.
  • Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness).
  • 401K.
  • Over 100 hours of PTO in the 1st year.
  • 4 paid Holidays and 40 hours of Floating Holiday.
  • Industry leading pay.
  • Brand new facilities.
  • Advancement opportunities.

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