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Head of Operational Excellence

2 months ago

Las Vegas, Nevada, United States The Villarreal Organization, Inc. Full time
Job Description

Overview: The Director of Business Operations at The Villarreal Organization, Inc. is tasked with overseeing and directing the comprehensive operations of our document preparation and DMV services. This pivotal role encompasses strategic oversight, enhancement of processes, team leadership, and ensuring that all operational functions are in alignment with corporate objectives and regulatory standards. The ideal candidate will possess a robust background in operational leadership within the document preparation or DMV services sector.

Key Responsibilities:

  • Strategic Oversight: Formulate and execute operational strategies aimed at enhancing efficiency, profitability, and growth. Ensure that business operations are aligned with corporate goals and industry standards.
  • Process Enhancement: Assess and refine operational workflows, processes, and systems to maximize performance and guarantee superior service delivery.
  • Team Leadership: Direct, mentor, and oversee operational personnel, including administrative staff and title clerks. Cultivate a collaborative and effective work atmosphere.
  • Regulatory Compliance: Guarantee that all operations adhere to state regulations, DMV standards, and internal policies. Remain informed about regulatory updates and industry developments.
  • Client Engagement: Supervise client interactions to ensure exceptional customer satisfaction. Address and resolve intricate client issues and inquiries.
  • Financial Oversight: Develop and oversee budgets, track financial performance, and implement cost-management strategies. Analyze financial data to inform operational decisions.
  • Reporting: Compile and present operational reports to senior leadership, including performance indicators, project updates, and strategic insights.
  • Technology Management: Implement and oversee technological solutions that enhance operational efficiency and service delivery. Manage the integration of new systems and technologies.

Qualifications:

  • Education: Bachelor's degree in Business Administration, Operations Management, or a related discipline; an MBA or advanced degree is preferred.
  • Experience: Significant experience in business operations management, particularly in the document preparation or DMV services field. Proven success in a leadership capacity.
  • Skills: Strong capabilities in strategic planning, process enhancement, and project management. Proficiency in operational software and systems. Excellent communication and interpersonal abilities.
  • Leadership: Proven ability to lead and inspire teams, manage conflicts, and drive performance improvements.
  • Compliance Knowledge: Comprehensive understanding of DMV regulations and document preparation standards is advantageous.
  • Bilingual Proficiency: Fluency in both English and Spanish is beneficial for effectively managing diverse teams and client interactions.