Client Service Coordinator
3 days ago
About the Role
At Firehouse Animal Health Center Westlake, we are seeking a highly skilled and compassionate Client Service Coordinator to join our team. As a Client Service Coordinator, you will play a vital role in driving the flow of our hospital by coordinating patient care in a friendly and efficient manner that ensures excellent service to our clients and patients.
Key Responsibilities
- Schedule appointments, surgeries, and procedures
- Register new clients
- Check clients in and out for appointments, surgeries, and procedures
- Confirm patient appointments
- Prepare next day surgery and treatment documents
- Provide exemplary communication and customer service
- Conduct follow-up correspondence
- Receive and process client requests and prescription refill requests
- Prepare and mail greeting cards to welcome new clients and reward existing clients
Clerical Skills
- Maintain accurate medical records
- Answer and direct multiple phone lines
- Respond to company emails in a professional, timely manner
- Prepare and process scans and referral reports
- Ensure cleanliness of hospital
- Provide cleaning and maintenance of office equipment
- Perform other duties as assigned
Requirements
- Experience valued but not required
- Must be open to learning
- Comfortable with computers and other technology (experience with AVImark software helpful but not required)
- Passion for building relationships and educating
- Compassion toward animals and people
- High energy and drive to be successful
- Fast learner, able to multi-task and be flexible to change
- Ability to innovate and problem solve
- Team player who can work effectively in a fast-growing, dynamic environment
- Effective communicator in a variety of situations
- Great attention to detail
What We Offer
- Dependable attendance needed
- Must be able to work shifts that support hospital business hours and until all patients have been discharged
- Potentially subject to high noise levels, bites, and scratches
- Potentially subject to hazardous chemicals
Benefits
- Firehouse offers medical, dental, vision, life insurance, 401k matching, employer-paid short-term disability, PTO, paid holidays, discounted veterinary/boarding services, and more
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