Client Service Coordinator

3 days ago


Austin, Texas, United States Firehouse Animal Health Center Westlake Full time

About the Role

At Firehouse Animal Health Center Westlake, we are seeking a highly skilled and compassionate Client Service Coordinator to join our team. As a Client Service Coordinator, you will play a vital role in driving the flow of our hospital by coordinating patient care in a friendly and efficient manner that ensures excellent service to our clients and patients.

Key Responsibilities

  • Schedule appointments, surgeries, and procedures
  • Register new clients
  • Check clients in and out for appointments, surgeries, and procedures
  • Confirm patient appointments
  • Prepare next day surgery and treatment documents
  • Provide exemplary communication and customer service
  • Conduct follow-up correspondence
  • Receive and process client requests and prescription refill requests
  • Prepare and mail greeting cards to welcome new clients and reward existing clients

Clerical Skills

  • Maintain accurate medical records
  • Answer and direct multiple phone lines
  • Respond to company emails in a professional, timely manner
  • Prepare and process scans and referral reports
  • Ensure cleanliness of hospital
  • Provide cleaning and maintenance of office equipment
  • Perform other duties as assigned

Requirements

  • Experience valued but not required
  • Must be open to learning
  • Comfortable with computers and other technology (experience with AVImark software helpful but not required)
  • Passion for building relationships and educating
  • Compassion toward animals and people
  • High energy and drive to be successful
  • Fast learner, able to multi-task and be flexible to change
  • Ability to innovate and problem solve
  • Team player who can work effectively in a fast-growing, dynamic environment
  • Effective communicator in a variety of situations
  • Great attention to detail

What We Offer

  • Dependable attendance needed
  • Must be able to work shifts that support hospital business hours and until all patients have been discharged
  • Potentially subject to high noise levels, bites, and scratches
  • Potentially subject to hazardous chemicals

Benefits

  • Firehouse offers medical, dental, vision, life insurance, 401k matching, employer-paid short-term disability, PTO, paid holidays, discounted veterinary/boarding services, and more


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