Client Support Coordinator

5 days ago

Austin, Texas, United States Integral Care Full time

Client Support Coordinator

Job Number:

Position Overview: Integral Care's Call Center serves as the primary point of contact for the organization, engaging with the public, clients, and service providers via telephone. The Client Support Coordinator is responsible for addressing inquiries about Integral Care's offerings, providing community resource referrals, managing appointment scheduling and cancellations, and connecting callers with the relevant service providers. This role also involves updating and verifying insurance information and facilitating initial payment requests for services. All tasks are performed with a strong emphasis on client satisfaction, ensuring that the needs of clients are met effectively. The Client Support Coordinator collaborates closely with various community partners, including but not limited to APD, TCSO, healthcare facilities, educational institutions, and managed care organizations. This position operates under the direct supervision of the Customer Care Program Manager.

Essential Knowledge, Skills, and Abilities:

  • Understanding of mental health, developmental disabilities, and substance use services.
  • Empathy and acceptance towards individuals with mental health challenges, intellectual disabilities, substance use issues, and other related conditions.
  • Familiarity with managed care systems and their operations.
  • Proficiency in using personal computers and multi-line phone systems.
  • Competence in various software applications, including database management and word processing tools.
  • Ability to interact professionally and effectively with the public while maintaining positive relationships with supervisors, colleagues, and other staff members.
  • Capability to assess diverse human service needs and make appropriate appointments or referrals.
  • Ability to work independently with minimal supervision and adapt to changes in the work environment.
  • Proficiency in speaking, understanding, reading, and writing in English.
  • Ability to establish and maintain effective working relationships with authorization entities.

Educational Requirements:

Required: High School diploma with relevant experience in call center operations.

Preferred: Bachelor's degree from an accredited institution in Human Services, Behavioral Sciences, Social Services, or a related field.

Licensure:

Required: Valid driver's license with a clean driving record.

Work Schedule: Full-time; Monday through Friday from 8:00 AM to 5:00 PM.

Compensation: $16.27 per hour.

Sign-on Bonus: Integral Care is committed to expanding our team with dedicated and compassionate individuals. We are currently offering a $2,000 sign-on bonus for all newly hired employees, distributed as $1,000 on the first paycheck and $1,000 on the paycheck following the six-month anniversary.

Why Join Us: Integral Care has been a vital provider of behavioral health services in the community for over 50 years. We are dedicated to enhancing the lives of adults and children facing mental health challenges, substance use disorders, and developmental disabilities. By becoming part of our team, you will engage in meaningful work daily alongside individuals who share your compassion. Together, we can improve the quality of life for those we serve.

Employee Benefits:

  • Medical, Dental, and Vision insurance
  • Generous vacation, holiday, and sick leave
  • Life and Short-term/Long-term Disability Insurance
  • Employee Assistance Program (EAP)
  • 403(b) retirement plan
  • 401(a) employer contribution retirement plan
  • Discounted gym membership
  • Mileage reimbursement

Integral Care is committed to fostering a diverse workforce. We encourage applications from individuals with experience working with underserved populations, including but not limited to Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQIA communities.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex, or age.

For specific positions, additional compensation may be available for candidates who are bilingual in English and one of the following languages: Spanish, Chinese, Vietnamese, Korean, or Burmese.

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