Bilingual Client Intake Coordinator

2 weeks ago


Austin, Texas, United States Zinda Law Group, PLLC Full time
Position Overview

Salary: $20-21 per hour

Zinda Law Group, PLLC, a leading personal injury law firm, is seeking a dedicated Intake Coordinator to enhance our client engagement efforts. The Intake Coordinator will conduct comprehensive interviews with potential clients to assess their cases and determine eligibility within our practice areas. This role is ideal for individuals who are personable, skilled in communication, and passionate about assisting others.

At Zinda Law Group, we emphasize excellence, innovation, and a commitment to client service. Our firm has been recognized for its rapid growth and dedication to utilizing advanced technology in our operations.

This is a full-time, remote position available to candidates in select states. The work schedule is Tuesday through Saturday, from 8:30 AM to 5:30 PM CST.

This opportunity is particularly suitable for recent graduates or professionals with a background in customer service looking to gain valuable experience in the legal field.

Core Values:

  1. Excellence Always
  2. Only the Best
  3. Failure is Not an Option
  4. We Outwork Our Opponents
  5. We All Take Out the Trash
  6. Run the Firm Like a Business

Key Responsibilities:

  • Manage all incoming marketing leads and follow up with prospective clients.
  • Respond to incoming calls from potential clients.
  • Gather necessary information and provide clear summaries of facts, both verbally and in writing.
  • Collaborate with attorneys to discuss case details and summaries.
  • Input and monitor relevant data in the CRM system.
  • Facilitate the onboarding of new clients and manage case documentation.

Qualifications:

  • Preferred college degree.
  • Bilingual in Spanish.
  • Sales experience is a plus.
  • Able to thrive in a fast-paced environment.
  • Exceptional communication skills, both written and verbal.
  • Outgoing personality with a team-oriented mindset.
  • Ability to maintain confidentiality.
  • Strong multitasking abilities.
  • Proficient in Microsoft Office applications.
  • Reliable internet connection.
  • Prior experience in a law firm is advantageous.

Compensation & Benefits:

  • Hourly wage of $20-21.
  • 20 days of paid time off and 10 paid holidays.
  • IRA plan with company contribution match (up to 3%).
  • Comprehensive medical, vision, and dental insurance (90% of medical costs covered by the firm).
  • Ongoing training and mentorship opportunities.
  • Potential for career advancement within the firm.

Company Culture: We foster a collaborative environment with team-building activities, charity initiatives, and social events.

To express your interest, please submit your resume and cover letter.

Zinda Law Group is an equal opportunity employer, welcoming applicants from diverse backgrounds without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected status as required by law.



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