Customer Service Ambassador

2 months ago


Madison, Wisconsin, United States Sub-Zero & Wolf Appliance Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As the voice of Sub-Zero Group, Inc., you will be responsible for providing exceptional customer service and support to our luxury appliance customers.

Key Responsibilities
  • Customer Service: Provide professional, personable, timely, and accurate responses to customers and field partners, ensuring a high level of customer satisfaction.
  • Product Support: Efficiently and simultaneously access and enter data in multiple software programs while conversing with callers, providing product troubleshooting and recommending a course of action to resolve customer concerns.
  • Education and Training: Answer use and care questions, educating customers to maximize their enjoyment and use of our innovative line of products.
  • Problem Resolution: Ensure customer satisfaction by providing a high level of customer service, negotiating to a solution that is mutually beneficial to the customer and company.
Requirements
  • Education: Bachelor's degree or other advanced education a plus, but not required. High school diploma or GED a must.
  • Experience: Minimum of one (1) year of customer service experience required, product support experience preferred.
  • Skills: Intermediate problem-solving and negotiation skills, exceptional customer service skills with a polished and professional style and delivery.
  • Location: Must be located within 100 miles of Madison, WI and able to attend on-site trainings during the first 3 months.
Technical Requirements
  • Internet Speed: Minimum 100 MB download speed required; over 100 MB preferred.
  • Connectivity: Wired connectivity to the dedicated modem/router. Wireless connectivity within the home office is not acceptable.
  • Computer Equipment: Computer, including monitors, desktop terminal, cables, and phone equipment will be supplied by Sub-Zero.


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