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Customer Service Manager

2 months ago

Madison, Wisconsin, United States Metcalfe's Market Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Lead to join our team at Metcalfe's Market. As a key member of our front-end operations team, you will be responsible for providing exceptional customer service, supervising and directing front-end activities, and ensuring that our store's front-end operations contribute to the financial best interests of the store.

Key Responsibilities
  • Customer Service: Provide a high standard of customer service in the store's front-end operations, ensuring that customers receive a positive and personalized experience.
  • Front-End Operations: Supervise and direct all front-end activities, including cash handling, returns, and exchanges, to ensure that they are completed efficiently and effectively.
  • Team Leadership: Train and develop other team members to ensure that they have the skills and knowledge needed to provide exceptional customer service and perform front-end operations tasks.
  • Inventory Management: Ensure that return-to-stock items are handled in a prompt and orderly manner, with a focus on perishable items.
  • Product Knowledge: Stay up-to-date on product locations, advertised items, special prices, and coupon deals to provide customers with accurate information and make informed purchasing decisions.
  • Store Appearance: Maintain a clean, attractive, and well-stocked front-end area, ensuring that it meets company standards.
  • Safety and Security: Follow all safety and security protocols, including PPE and food safety guidelines, to ensure a safe working environment for customers and employees.
Requirements
  • Education: High school graduate or equivalent (GED)
  • Computer Skills: Proficient in using email, spreadsheets, and other computer applications
  • Communication Skills: Ability to read, write, comprehend, and interpret documents
  • Accounting Skills: Basic accounting and bookkeeping skills, including the ability to interpret and analyze financial data
  • Leadership Skills: Ability to delegate, direct, and implement tasks and projects
  • Customer Service Skills: Excellent customer service skills, with the ability to provide a positive and personalized experience for customers