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Technical Support Consultant

2 months ago

Miami, Florida, United States Aegistech Full time

A Service Desk Consultant position is available with Aegistech, a prominent player in the private equity sector. This role is on-site and offers a consulting opportunity with the potential for permanent placement.

Key Responsibilities:

  • Addressing client support incidents and requests effectively.
  • Engaging with clients to identify issues and gather necessary information.
  • Diagnosing and resolving hardware and software challenges.
  • Setting up and maintaining hardware and peripheral devices.
  • Resolving connectivity and networking issues across all devices.
  • Keeping support tickets updated and thoroughly documented.
  • Delivering training on computer operations and management to enhance user experience.
  • Imaging laptops and preparing equipment for new employees.
  • Managing and tracking assets, including devices and peripherals.
  • Providing troubleshooting support for Mac OSX, iOS, Windows 10, and Microsoft O365.

Qualifications:

  • Minimum of 3 years' experience in technical support within the financial industry.
  • Proficiency in troubleshooting the Office 365 suite, Zoom, Windows 10, Mac OSX, iOS, Bloomberg, and other financial software (experience in finance is advantageous but not essential).
  • Strong analytical, problem-solving, and organizational abilities.
  • Proactive approach with the ability to manage projects independently.
  • Familiarity with network technologies, including Local Area Networks, Home Networks, and VPNs.
  • Capability to meet stringent deadlines and perform well under pressure.
  • Exceptional interpersonal skills with the ability to engage with personnel at all levels.

For further inquiries, please connect directly with the recruitment team.