Technical Support Specialist

2 days ago

Miami, Florida, United States Integrated Resources Full time
Job Title: Technical Support Engineer

Location: Miami, FL

Duration: 1 year Contract

Job Description:

The Technical Support Engineer II, GPTS, SSA for *** Diagnostics is responsible for providing technical support for new product development as well as global support for the installed customer base, commercial operations, subsidiaries, and distributors.

This position is part of the Global Product Technical Support Team which is a global team, and this position will be on-site in Miami, FL.

Associates are expected to work at least three days in the office, with the opportunity to work 2 days remote.

At *** Diagnostics, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Global Product Technical Support Team and report to the Manager, Global Product Tech Support SSA responsible for leading a team of support engineers for Automation.

If you thrive in fast-paced supporting environments where communication skills are an essential prerequisite with the ability to influence across the organization and want to work to build a world-class support organization, read on.

Key Responsibilities:
  • Knowledge of Automation Systems in diagnostic, middleware field.
  • Trend, analyze and interpret field-generated data and advise a course of action for problem resolution.
  • Take a systems approach to instrument issues evaluating implications of both software and hardware on product performance.
  • Provide recommendations in development projects as a customer and service advocate.
  • Develop creative and effective support strategies, drafting product documentation such as service manuals and software and hardware installation procedures for use by internal and external engineers.
Requirements:
  • Bachelor's degree in engineering, science, or related healthcare industry field.
  • Instrument experience preferably in the medical diagnostic field.
  • Preferred 2+ years of relevant experience in the healthcare or biotechnology industry.
  • Must be willing to travel internationally and domestically approximately 25% of the time.
  • Must be able to support 24/7 on call, as needed.
Preferred Qualifications:
  • Medical Device Support or Development, specifically knowledge of Power Express product.
  • Focused Urgency - Displays initiative and a willingness to 'get it done'. Focuses energy on meeting key targets to achieve quality results. Builds action plans to achieve goals.
  • Customer Focus - Learns customer business needs and acts to meet those needs. Communicates regularly with customers to learn about their business challenges and requirements.

At *** Diagnostics, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for *** Diagnostics can provide.

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