Technical Support Specialist

4 weeks ago


Miami, Florida, United States Best Buy Co. , Inc. Full time
Job Summary

As a Geek Squad Agent, you will be the first point of contact for customers seeking technology support, knowledge, and solutions. You will provide exceptional customer service, listen carefully, take detailed notes, and partner with customers to resolve their technical issues.

Key Responsibilities
  • Provide technical support to customers via phone, email, or in-person
  • Listen to customer concerns and ask relevant questions to understand their issues
  • Take detailed notes and document customer interactions
  • Partner with customers to resolve technical issues and provide solutions
  • Stay up-to-date with the latest technology trends and products
Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

Best Buy Co., Inc. is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.



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