Technical Support Specialist

3 weeks ago


Miami, Florida, United States The Fountain Group Full time
The Fountain Group is seeking a skilled Technical Support Specialist to join their team. This role is located in Miami, FL, and offers a competitive hourly rate of $30-38 to start. The assignment is for 12 months, with potential to extend or convert based on performance and business needs.

As a Technical Support Specialist, you will have the opportunity to:

* Utilize knowledge of Automation Systems in diagnostic, middleware field
* Trend, analyze and interpret field generated data and advise a course of action for problem resolution
* Take a systems approach to instrument issues evaluating implications of both software and hardware on product performance
* Provide recommendations in development projects as a customer and service advocate
* Develop creative and effective support strategies, drafting product documentation such as service manuals and software and hardware installation procedures for use by internal and external engineers

Qualifications:

* Bachelor's degree in engineering, science, or related healthcare industry field
* Instrument experience, preferably in the medical diagnostic field
* 1+ year of relevant experience in the healthcare or biotechnology industry
* Willingness to travel internationally and domestically approximately 25% of the time
* Ability to support 24/7 on call, as needed

If you are interested in this position, please respond with your resume attached or contact us for more information.

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