Technical Support Specialist
3 weeks ago
As a Technical Support Specialist, you will have the opportunity to:
* Utilize knowledge of Automation Systems in diagnostic, middleware field
* Trend, analyze and interpret field generated data and advise a course of action for problem resolution
* Take a systems approach to instrument issues evaluating implications of both software and hardware on product performance
* Provide recommendations in development projects as a customer and service advocate
* Develop creative and effective support strategies, drafting product documentation such as service manuals and software and hardware installation procedures for use by internal and external engineers
Qualifications:
* Bachelor's degree in engineering, science, or related healthcare industry field
* Instrument experience, preferably in the medical diagnostic field
* 1+ year of relevant experience in the healthcare or biotechnology industry
* Willingness to travel internationally and domestically approximately 25% of the time
* Ability to support 24/7 on call, as needed
If you are interested in this position, please respond with your resume attached or contact us for more information.
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