IT Support Specialist

1 week ago

Miami, Florida, United States AEG Full time
Job Summary

We are seeking a highly motivated and detail-oriented IT Intern to join our team at AEG. As an IT Intern, you will play a critical role in supporting our in-house IT department in various areas, including new hire technology setup and onboarding, digital signage support, O365 administration, daily cybersecurity review, and hardware and software support.

Key Responsibilities
  • Install, configure, and troubleshoot computer systems, hardware, and software.
  • Enter, verify, and resolve data entry errors in databases, systems, and spreadsheets.
  • Follow established procedures and processes for computer maintenance.
  • Provide training and support to team members in the use of computer systems and software.
  • Set up new employees' technology, including laptops, desktops, and mobile devices.
  • Provide onboarding training on how to use the company's IT systems and applications.
  • Provide technical support to employees who are having problems with their hardware or software.
  • Support the company's digital signage network.
  • Troubleshoot problems and ensure that the network is secure.
  • Administer the company's O365 environment.
  • Conduct a daily cybersecurity review of all systems, emails, and endpoints.
  • Check for malware, vulnerabilities, and unauthorized access.
  • Work with employees to understand their needs and then recommend solutions that meet those needs.
Requirements
  • Actively pursuing an undergraduate or graduate degree at an accredited college or university, preferably in Business Administration, Business Technology, Information Technology, computer science, or a related field.
  • Knowledge of computer systems and software.
  • Familiarity with hardware and software installation.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and customer service skills.
  • Able to work independently and as part of a team.
  • Able to learn quickly and adapt to changing technology.
Working Conditions

The IT Intern will work in an office setting with minimal adverse exposure to environmental hazards. The noise level in the work environment is usually quiet to moderate. Frequent computer use at a workstation. Frequent interaction with employees, clients, vendors, and the general public via email, telephone, delivery correspondence, and/or face-to-face.

The employee is occasionally exposed to exhaust fumes and airborne particles.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

While performing the duties and responsibilities of the IT Intern job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel.

The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Vision abilities required by this job include close vision.

The employee is required to be mobile within the Convention Center and maneuver throughout the Convention Center facility to attend meetings, briefings, and photo or video shoots.

The employee must occasionally lift and/or move up to 25 pounds.

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