Customer Support Specialist
4 weeks ago
Paradigm is a leading provider of cloud-based software solutions for the legal industry. We are seeking a highly motivated and customer-focused Customer Support Specialist to join our team.
The ideal candidate will have excellent communication skills, a strong ability to problem-solve, and a passion for delivering exceptional customer experiences. As a Customer Support Specialist, you will be responsible for providing timely and effective support to our customers, troubleshooting issues, and escalating complex problems to our technical team.
Key Responsibilities:
- Provide exceptional customer support via phone, email, and chat
- Diagnose and troubleshoot technical issues
- Collaborate with cross-functional teams to resolve customer issues
- Develop and maintain knowledge of our software solutions
- Contribute to the development of training materials and documentation
Requirements:
- 1-2 years of customer support experience
- Strong technical skills and ability to learn new software
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Why Join Paradigm?
Paradigm offers a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity.
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