Customer Support Specialist

4 weeks ago


Miami, Florida, United States Paradigm Full time
Job Title: Customer Support Specialist

Paradigm is a leading provider of cloud-based software solutions for the legal industry. We are seeking a highly motivated and customer-focused Customer Support Specialist to join our team.

The ideal candidate will have excellent communication skills, a strong ability to problem-solve, and a passion for delivering exceptional customer experiences. As a Customer Support Specialist, you will be responsible for providing timely and effective support to our customers, troubleshooting issues, and escalating complex problems to our technical team.

Key Responsibilities:

  • Provide exceptional customer support via phone, email, and chat
  • Diagnose and troubleshoot technical issues
  • Collaborate with cross-functional teams to resolve customer issues
  • Develop and maintain knowledge of our software solutions
  • Contribute to the development of training materials and documentation

Requirements:

  • 1-2 years of customer support experience
  • Strong technical skills and ability to learn new software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Why Join Paradigm?

Paradigm offers a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity.



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