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Customer Experience Specialist

2 months ago

New York, New York, United States TopView Sightseeing Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Field Coordinator. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our sightseeing bus tours.

Key Responsibilities
  • Guest Services: Provide exceptional customer service to our guests, ensuring a positive and memorable experience.
  • Operational Support: Assist in the coordination of daily operations, including bus and boat departures, guest check-in, and crowd management.
  • Communication: Effectively communicate with colleagues, bus operators, dispatchers, and managers to ensure seamless execution of daily operations.
  • Equipment Management: Be responsible for the maintenance and upkeep of company equipment.
  • Reporting: Conduct and submit reports as assigned to support business operations.
Requirements
  • Customer Service: Provide excellent customer service and maintain a positive attitude in a fast-paced environment.
  • Interpersonal Skills: Possess outstanding interpersonal and communication skills to effectively interact with guests, colleagues, and management.
  • Organizational Skills: Demonstrate strong organizational and attention-to-detail skills to manage multiple tasks and priorities.
  • Adaptability: Remain calm and composed in stressful situations, adapting to changing circumstances as needed.
  • Physical Demands: Ability to stand for long periods and work in a fast-paced environment.
  • Availability: Willingness to work weekends, holidays, and flexible schedules as needed.
  • Technical Skills: Proficiency in Google Office applications, including Docs, Sheets, Email, and Chat.
  • Knowledge: Familiarity with Manhattan and the New York Metropolitan area is a plus.
Benefits
  • Employee Discount: Enjoy discounts on our sightseeing tours and services.
  • Health Insurance: Receive comprehensive health insurance coverage.
  • Paid Training: Participate in paid training programs to enhance your skills and knowledge.
Work Environment

As a Field Coordinator, you will work in a dynamic and fast-paced environment, interacting with guests and colleagues daily. You will be responsible for ensuring the smooth execution of our sightseeing bus tours, providing exceptional customer service, and maintaining a positive and memorable experience for our guests.