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Customer Experience Specialist

2 months ago

New York, New York, United States Fine Line Vision Full time
About Fine Line Vision

We're a forward-thinking company that specializes in creating immersive retail event experiences. Our mission is to build direct connections with our target market and turn retail marketing events into unforgettable moments.

What We Offer:

  • A dynamic and collaborative work environment that prioritizes innovation, inclusivity, and diversity
  • Career growth opportunities with a company that invests in its employees' personal and professional development
  • A culture that values relationships, trust, and integrity
  • The chance to work with cutting-edge clientele at big-box retailers

Your Role:

As a Retail Customer Service Representative, you'll be an integral part of our team, responsible for making retail events come alive and resonating with today's generation.

Retail Customer Service Representative Key Responsibilities:

  • Apply customer service, sales, and marketing techniques to promote client information
  • Present in-office group settings and one-on-one at events
  • Build strong rapport with current clients and potential customers
  • Maintain current relationships with clients by reaching brand exposure goals
  • Establish new pipelines of business by learning demographics
  • Coach, train, and develop others for the overall success of the team
  • Set up and organize event equipment
  • Track and record inventory for multiple events

Retail Customer Service Representative Qualifications:

  • Previous customer service sales experience is beneficial but not required
  • Experience in retail or hospitality can be advantageous
  • A positive attitude to achieve goals
  • Preemptive, problem-solving abilities are necessary
  • Quickly problem-solve to provide real-time solutions