Concessions Operations Supervisor

2 weeks ago

Seattle, Washington, United States Compass Group Careers Full time
Job Overview

Position Title: Concessions Team Leader

Compensation: $33.37 per hour

At Compass Group, we believe in the power of diversity and inclusion to drive our success. We invite you to explore a rewarding career with us.

Are you seeking a position that offers competitive pay, opportunities for growth, and a supportive team environment? We provide excellent employee benefits, including early access to wages through Instapay and high-interest savings options via the EVEN app.

Levy, a leader in the Food, Beverage, and Retail sector, has been creating memorable experiences for over 40 years. With a presence in more than 200 venues across the country, we pride ourselves on our innovative approach and commitment to exceptional service.

Position Summary

The Concessions Team Leader plays a crucial role in managing the concessions staff across various departmental functions. Under the guidance of management, this position is responsible for providing effective leadership to ensure the delivery of outstanding food and beverage experiences that surpass expectations.

Key Responsibilities
  • Assist management with administrative tasks to meet weekly deadlines.
  • Facilitate ongoing training programs to develop team members.
  • Foster a strong team dynamic to ensure high-quality event execution.
  • Collaborate with management to oversee departmental operations and event success.
Essential Duties
  • Participate in the recruitment, hiring, and onboarding processes for the concessions team.
  • Work with management to create and manage weekly schedules in accordance with union agreements.
  • Coordinate with the Scheduling Manager to address staffing needs.
  • Maintain POS systems, including menu and pricing updates.
  • Address and resolve operational issues involving employees and patrons with management support.
  • Ensure compliance with health and safety standards in collaboration with sanitation and alcohol service teams.
  • Assist in training Supervisors and Stand Leads.
  • Lead supervisors to ensure adherence to checklists and standard operating procedures.
  • Guarantee timely and accurate food and beverage service.
  • Oversee the cleanliness and organization of workstations and dining areas.
  • Complete daily reports as required by management.
  • Implement inventory and labor control measures, conducting inventory counts as needed.
  • Act as the primary liaison between associates and management.
Qualifications
  • High School Diploma or GED required; Associate's degree in Food & Beverage or related field preferred.
  • 2-3 years of experience in a high-volume food service environment preferred.
  • One year of supervisory experience in a restaurant or service setting preferred.
  • Experience with credit card processing and computerized POS systems required.
Skills and Abilities
  • Exceptional guest service skills and adherence to company values.
  • Ability to complete necessary sanitation and alcohol service training.
  • Familiarity with high-volume food and beverage operations.
  • Basic math skills for cash handling and inventory management.
  • Strong communication skills for effective staff interaction and reporting.
  • Excellent time management and organizational abilities.
  • Motivated and proactive team player.
  • Capacity to thrive in a fast-paced environment.
Physical Requirements
  • Ability to remain on feet for the duration of shifts.
  • Frequent standing, walking, bending, and reaching.
  • Capability to lift and move items weighing up to 35 lbs.
  • Visual and auditory skills sufficient for order taking and billing.
Working Conditions
  • Work primarily in a climate-controlled restaurant environment with occasional exposure to varying temperatures.

Discover the benefits of working with Compass Group.

  • Instapay for early wage access and high-interest savings options.
  • Complimentary meals during shifts.
  • Free parking and merchandise discounts.

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