Concessions Manager| McCaw Hall

1 month ago

Seattle, Washington, United States teamworkonline Full time

Overview

The Concessions Manager is responsible for the effective management of venue concessions operations including inventory controls, product ordering, training new employees, cash controls, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, warehouse oversight, troubleshooting, closing duties, event planning support, food preparation and production, supervising catering events and any other tasks assigned by the GM. The Concessions Manager must be provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth operation of the Concessions Dept.

The Concessions Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will may initiate or recommend employment actions such as hiring, termination, suspension, discipline, promotion and transfer. The CM will provide oversight and resolution responsibility for employee performance issues. Actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment. The employee must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Flexible availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude are required.

This role will pay a salary of $78,500.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

Remove after Sept 18th, 2024

Responsibilities

  • Responsible for managing, developing and mentoring a staff of part time and full time concessions employees, including initiating employee discipline as required. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
  • Ensure proper set-up of all concessions locations prior to doors. Set-up duties may include: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring that SL or NFP Stand Leader has followed proper procedures for distribution and handling of cash.
  • Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
  • Ability to oversee a large volume of inventory, order product, and manage high volume sales.
  • Manage and run all venue concessions operations before, during and after the event. Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the DFB.
  • Training new & current employees with regarding to property procedure & best practices.
  • Willing to cover / back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed.
  • Provide direction and oversight to Concessions Supervisors, Stand Managers, Concession Cooks, and Cashiers. Ensure that all State / Federal, and IEC policies, procedures and practices are adhered to, including compliance with alcohol distribution / service and food handling / sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to DFB immediately.
  • Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports; serves as a resource for POS applications and training.
  • Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately.
  • Ensure event staff and volunteers are aware of work place expectations; provide on-going assistance, training and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
  • Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.

Qualifications

  • Associate's Degree (A.A.) or greater in Culinary Management, Business Management, or related field
  • 3-5 years' experience in Concessions Management, other Food & Beverage Management, or related experience.
  • Degree requirement may be substituted for four or more years' experience in Concessions Supervision, Food & Beverage Management or related position.
  • Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.
  • Experience training new employees and volunteers
  • Advanced knowledge of inventory procedures and controls
  • Experience ordering product for a high-volume venue or facility
  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
  • Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to IEC concession operations.
  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
  • Nationally recognized food service sanitation training course certification preferred
  • Nationally recognized alcohol service training course certification preferred

  • Title Concessions Manager| McCaw Hall

    3 months ago

    Seattle, Washington, United States Comcast Spectacor Full time

    Oak View GroupOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...

  • Human Resources Manager

    6 days ago

    Seattle, Washington, United States Concessions International Full time

    Job SummaryConcessions International is seeking a highly skilled and experienced Human Resources Manager to join our team. As a key member of our leadership team, the Human Resources Manager will be responsible for providing strategic guidance and support to our operations management team to ensure the effective management of our human resources...

  • Concessions Supervisor with Tips

    5 days ago

    Seattle, Washington, United States Compass Group Careers Full time

    Job OverviewPosition Title: Concessions SupervisorCompensation: $24.07 per hour plus tipsAt Compass Group, we believe in the power of diversity and inclusion to drive our success. Join us on this exciting journey!Are you seeking a role that offers competitive pay, opportunities for personal growth, and a chance to be part of a dynamic team? We provide...

  • Concessions Sales Associate

    5 days ago

    Seattle, Washington, United States Compass Group Careers Full time

    Job OverviewPosition Title: Concessions Sales AssociateCompensation: $23.60 per hour plus tipsAt Compass Group, we believe that diversity of thought and inclusion drives our success. We invite you to explore a rewarding career with us.Are you seeking a position that offers competitive pay, opportunities for personal growth, and a chance to be part of a...

  • Venue Concessions Supervisor

    2 weeks ago

    Seattle, Washington, United States AEG Full time

    To be eligible for this position, after selecting "Apply Now" above and being redirected, you must complete the application process on the subsequent screen. Position Overview The Venue Concessions Supervisor is tasked with the proficient oversight of concessions operations within the venue, encompassing inventory management, product procurement, employee...

  • Kitchen Supervisor| McCaw Hall

    1 month ago

    Seattle, Washington, United States teamworkonline Full time

    OverviewThe Kitchen Supervisor is responsible for serving guests quality food and beverage following the company's standard recipes. The Kitchen Supervisor will prepare and cook meats, soups and sauces and supervise all other aspects of the food and beverage operation. The Kitchen Supervisor is responsible for the training of all kitchen staff. The Kitchen...

  • Food Preparation Manager

    2 days ago

    Seattle, Washington, United States Concessions International Full time

    Job Summary:Concessions International is seeking a skilled Culinary Specialist to join our team. As a key member of our food preparation team, you will be responsible for delivering exceptional guest service by preparing and presenting high-quality food products in accordance with production requirements and quality standards.Key Responsibilities:Food...

  • Hospitality Professional

    2 days ago

    Seattle, Washington, United States Concessions International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Host/Hostess to join our team at Salty's at the Sea, a premier dining destination located in the Seattle Tacoma International Airport. As a Host/Hostess, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.Key ResponsibilitiesPromote a...

  • Concessions Operations Supervisor

    5 days ago

    Seattle, Washington, United States Compass Group Careers Full time

    Job OverviewPosition Title: Concessions Team LeaderCompensation: $33.37 per hourAt Compass Group, we believe in the power of diversity and inclusion to drive our success. We invite you to explore a fulfilling career with us.Are you seeking a role that offers competitive pay, opportunities for growth, and a chance to be part of a dynamic team? We provide...

  • Concessions Operations Supervisor

    1 week ago

    Seattle, Washington, United States Compass Group Careers Full time

    Job OverviewPosition Title: Concessions Team LeaderCompensation: $33.37 per hourAt Compass Group, we believe in the power of diversity and inclusion to drive our success. We invite you to explore a rewarding career with us.Are you seeking a position that offers competitive pay, opportunities for growth, and a supportive team environment? We provide excellent...

  • Concessions Operations Supervisor

    2 weeks ago

    Seattle, Washington, United States Compass Group Careers Full time

    Job OverviewPosition Title: Concessions Team LeaderCompensation: $33.37 per hourAt Compass Group, we believe in the power of diverse perspectives and inclusive practices to drive our success. We invite you to explore a rewarding career with us.Are you seeking a role that offers competitive pay, opportunities for personal and professional growth, and a chance...

  • Principal - Program Management, Concessions Abuse Prevention

    1 month ago

    Seattle, Washington, United States Amazon Full time

    Are you passionate about driving global programs and improving the customer experience? Do you like to develop relationships with global teams with the goal of creating customer-centric solutions that drive measurable results? Does, coordinating resources and priorities across teams, countries and cultures sound exciting to you? If so, the worldwide...

  • Hospitality Professional

    2 days ago

    Seattle, Washington, United States D Squared Hospitality Co Full time

    About UsDSquared Hospitality Co is a locally owned and operated culinary and event company serving the greater Seattle community for over 35 years. Our company philosophies and core values include being Guest First, Teamwork, and Culinary Brilliance.Our JourneyWe began in 1986 as a catering company, delivering consistently fantastic service and food as good...

  • Food & Beverage Manager - Lumen Field

    2 months ago

    Seattle, Washington, United States Levy Sector Full time

    Levy Sector Salary: 65, ,724.80Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. About LevyThe disruptor in defining the sports and entertainment hospitality experience,...

  • Concessions Mixologist

    1 week ago

    Seattle, Washington, United States Compass Group USA Full time

    Position Title: BartenderCompensation: $22.85 per hourOverview:Diversity of thought and inclusion for all is what drives our success. We invite you to explore a career with us today. Are you seeking a role with competitive compensation, opportunities for growth, and a chance to be part of a dynamic team? We offer excellent team member benefits, including...

  • Concessions Mixologist

    5 days ago

    Seattle, Washington, United States Compass Group USA Full time

    Position Title: BartenderCompensation: $22.85 per hourCompany Overview:Diversity of thought and inclusion for all is what drives our success. We invite you to embark on your journey with us today. Are you seeking a role with competitive compensation, opportunities for growth, and a chance to be part of a dynamic team? We offer great perks such as Instapay...

  • General Manager of Clubs

    2 months ago

    Seattle, Washington, United States Levy Sector Full time

    Levy Sector Salary: $80, ,000Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. About LevyThe disruptor in defining the sports and entertainment hospitality experience,...

  • Human Resources Specialist

    1 week ago

    Seattle, Washington, United States Concessions International Full time

    Position Overview: Assist in the effective functioning of Human Resources to ensure exceptional service delivery by managing HR activities that comply with organizational policies and legal requirements. Oversee and facilitate recruitment, onboarding, training, and various HR initiatives. Key Responsibilities: 1. Manage HR functions to ensure adherence to...

  • HR Services Coordinator

    1 week ago

    Seattle, Washington, United States Concessions International Full time

    Position Overview: The Human Resources Representative plays a crucial role in delivering comprehensive HR services for employees at a significant airport location. This position encompasses the management of recruitment, onboarding, employee relations, compliance with regulations, compensation, and disciplinary actions, all in alignment with organizational...

  • HR Operations Specialist

    1 week ago

    Seattle, Washington, United States Concessions International Full time

    Position Overview: The Human Resources Representative plays a vital role in delivering HR services to employees within a bustling airport environment. This position is responsible for managing recruitment, onboarding, employee relations, compliance with regulations, compensation, and disciplinary actions in alignment with company policies and legal...