**Restaurant Operations Manager**

7 days ago

Madison, Mississippi, United States Wendy's Full time

Job Summary:

We are seeking a highly skilled and experienced General Manager to lead our store operations team at Wendy's. As a key member of our management team, you will be responsible for executing the store plan to achieve established standards, sales, local marketing programs, and profits.

Key Responsibilities:

  • Sales and Profits:
    • Meet budgeted sales targets.
    • Set controllable cost targets.
    • Meet controllable cost targets.
    • Develop and execute a local store marketing plan in response to market conditions.
    • Respond to competitor activities aimed at diverting store business.
    • Develop and execute a plan to improve sales and profits.
  • Operating Budget:
    • Set store budget goals monthly.
    • Meet monthly budget goals.
    • Communicate anticipated variances to the District Manager.
    • Develop appropriate time definite plans to resolve unfavorable trends in controllables, Q.S.C., sales, and profits.
    • Review, analyze, and communicate budget and P&L information to staff and manager.
  • Staffing:
    • Determine crew staffing requirements and ensure co-manager hires crew in advance of need.
    • Ensure and maintain adequate bench strength in the management team.
    • Ensure co-manager has adequate crew depth for each shift.
    • Utilize the W.O.T.C. program.
    • Maintain a process for handling applications and files.
  • Quality:
    • Train store personnel to execute procedures for preparation and serving of quality products.
    • Talk with customers during walk-throughs and when off-line to determine product and service quality.
    • Resolve customer complaints within 24 hours of receipt.
  • Service:
    • Take service times and determine efficiency.
    • Train store personnel to respond promptly to customer needs.
    • Train store personnel in customer courtesy.
    • Train store personnel to solicit feedback to determine customer satisfaction.
  • Cleanliness:
    • Train store personnel to maintain store cleanliness during shifts.
    • Write a store cleaning plan.
    • Execute the cleaning plan through delegation to the management team.
    • Achieve above satisfactory Q.S.C. scores consistently.
  • Training:
    • Train store personnel to execute new products to company standards.
    • Train store personnel in company standards (Quality, Service, and Cleanliness), as these standards are modified by operational changes.
    • Orient new managers and crew to the store.
    • Write and manage a development plan for each manager based on position descriptions.
    • Manage Crew Orientation and Training process.
    • Promote high-performing crew members to available crew leader and shift supervisor positions.
    • Train managers in the use of store 'systems' for Q.S.C. and cost controls.
    • Train managers to identify problems and develop alternative solutions.
    • Train and develop managers on Managing Better Shifts skills.
    • Provide leadership and mentoring training to the management team.
  • Controls:
    • Meet or exceed the 80% Q.S.C. level.
    • Conduct own informal Q.S.C. inspections.
    • Manage production labor control and food cost control using flowcharts, 'build-to' system, and store schedule and positioning system.
    • Monitor and manage store inventory levels to ensure product/item availability.
    • Analyze weekly P&L; review with the management team.
    • Hold weekly manager meetings.
    • Set store priorities, incorporating store and area objectives.
    • Write and execute store plans (based on priorities agreed-upon with the DM); includes responsibilities delegated to other managers.
    • Identify, evaluate, and respond appropriately to labor efficiency problems.
    • Maintain, modify as necessary, and utilize store systems to provide consistent operations and customer satisfaction.
    • Establish realistic and meaningful daily operational goals for management and staff.
  • Policies and Procedures:
    • Follow procedures as outlined in the Operations Manual and other company manuals.
    • Maintain safe working conditions in the store as outlined in company policies and procedures.
    • Follow company policy for cash control and security.
    • Report accidents promptly and accurately.
    • Follow procedures for resolving operational problems indicated by Health Department Inspectors.
    • Manage employee files and time cards strictly in accordance with policies.
    • Manage shifts effectively using guidelines within 'Managing Better Shifts' or similar checklist.
    • Comply with EEO and Labor Law requirements.
    • Ensure managers understand and adhere to Policies and Procedures.
  • Administration:
    • Maintain maximum variance.25% between reported and actual.
    • Submit paperwork on a timely basis.
    • Respond promptly to customer comments.
    • Conduct exit interviews as required by area procedures.
  • Maintenance:
    • Train crew and management to perform scheduled cleaning and maintenance of equipment (Preventative Maintenance Program).
    • Calibrate equipment (as trained by maintenance technician).
    • Follow procedures for reporting maintenance problems; track progress to completion.
  • Employee Relations:
    • Use consistent practices in managing performance problems with managers and crew (Interaction Management).
    • Manage crew and management in a manner which maximizes retention (reducing turnover).
    • Conduct manager meetings to facilitate communication with management and crew; set priorities.
    • Manage grievance process; communicate process to the crew.
  • Performance Management:
    • Conduct management performance reviews on a timely basis.
    • Take appropriate corrective action in response to performance problems of crew and management.

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