Account Coordinator
2 days ago
About MiMedx
MiMedx is a leading provider of regenerative biologics, utilizing human placental tissue to develop breakthrough therapies addressing unmet medical needs in various areas of healthcare.
Job Summary
The Account Coordinator will play a crucial role in providing inventory management and order processing support to our Sales Operations & Customer Service team. This position will be responsible for managing the order process, working with internal customers to ensure timely order fulfillment, and escalating delays to internal groups as necessary.
Key Responsibilities
- Inventory Management
- Manage the order process for assigned sales areas
- Work with internal customers to ensure orders are filled according to agreed turnaround times
- Escalate delays to internal groups as necessary
- Order Processing
- Work as a team to ensure internal and external customer requirements are met
- Keep others informed of all matters affecting customers in assigned sales areas
- Monitor the group email account to ensure orders and requests are actioned and completed according to agreed turnaround times
- Customer Service
- Support Regional Sales Directors with additional order process support
- Create trusting relationships with related MiMedx personnel and departments
- Meet volume, service, and quality performance expectations
Requirements
- Work on a team and have strong cross-functional communication skills
- Ability to manage priorities and workflow
- Excellent customer service and interpersonal skills
- Display a positive attitude at all times
- Demonstrate excellent organizational skills
- Demonstrate a sense of urgency in managing all inquiries and requests
- Ability to take initiative, learn new concepts, processes, and products
Education and/or Experience
- Bachelor's Degree or equivalent work-related experience
- Microsoft Office suite
- Experience with Salesforce.com
- Experience with ERP Systems, QAD strongly preferred
- Knowledge in healthcare under FDA or AATB environment strongly preferred
- Life Sciences experience strongly preferred
Language Skills
Superior Verbal and Written Communication Skills
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