Patient Service Representative

4 weeks ago


Wilmington, North Carolina, United States Wilmington Health Full time
Job Summary

Wilmington Health is seeking a skilled Patient Service Representative to provide exceptional front office support in our clinical areas. As a key member of our team, you will be responsible for delivering top-notch customer service, maintaining effective communication, and ensuring seamless patient experiences.

Key Responsibilities

Greet and acknowledge patients in a professional and efficient manner
Maintain accurate and up-to-date patient records
Schedule and coordinate patient appointments, including office visits, outpatient procedures, and hospital admissions
Answer incoming calls and respond to patient inquiries
Manage patient flow, including check-in and check-out processes
Maintain a clean and organized workspace, adhering to HIPAA guidelines

Requirements

High School Diploma or equivalent
Experience in medical office administration (preferred)
BLS/CPR certification (preferred)

What We Offer

Wilmington Health is an equal opportunity employer committed to providing a supportive and inclusive work environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development.

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