Patient Services Representative Bilingual
1 week ago
We are seeking a highly skilled Patient Services Representative Bilingual to join our team at Marin Community Clinics. As a key member of our call center team, you will be responsible for providing exceptional customer service to patients and other callers, navigating services, and answering questions on behalf of our organization.
Key Responsibilities- Manage a high volume of inbound and outbound calls, responding to patient inquiries and concerns in a timely and professional manner.
- Work closely with other clinic staff to assist callers in obtaining answers to their questions and resolve issues efficiently.
- Research required information using accessible resources and provide accurate and up-to-date information to patients.
- Route tasks and inbound calls to appropriate departments and manage urgent calls as they arise.
- Notify appropriate personnel of any scheduling changes caused by patient cancellations and manage priority issues or concerns.
- High School degree required; College education a plus.
- 1+ years of relevant call center/customer service experience in a healthcare environment highly desired.
- Previous experience with Electronic Health Records (EPIC) preferred.
- Strong communication skills in English and Spanish, written and verbally.
- Bilingual English/Spanish skills required for this role.
Marin Community Clinics offers a competitive benefits program, including affordable health insurance, dental and vision insurance, educational and continuing education benefits, student loan repayment and loan forgiveness, retirement plan, group life and AD&D insurance, short-term and long-term disability benefits, professional fee reimbursement, mileage and cell phone reimbursement, scrubs reimbursement, loupes reimbursement, employee assistance programs, paid holidays, personal days of celebration, paid time off, and extended illness benefits.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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