Healthcare Call Center Representative
6 days ago
Marin Community Clinics is a leading healthcare provider in Marin County, dedicated to delivering high-quality, patient-centered care to our community.
Job SummaryWe are seeking a highly skilled Patient Services Representative Bilingual to join our team. As a key member of our call center team, you will be responsible for providing exceptional customer service to patients and other callers, navigating them through our services and answering their questions in a timely and professional manner.
Responsibilities- Answer questions related to appointments, schedules, or reschedules appointments for medical and dental clinics.
- Work closely with other clinic staff to assist callers in obtaining answers to their questions.
- Answer high levels of inbound and outbound calls with questions or concerns via phone from patients.
- Research required information using accessible resources.
- Route tasks and inbound calls to appropriate departments.
- Work closely with patients to complete appointment details for appointment scheduling.
- Manage and escalate priority issues or concerns to management.
- Timely notify appropriate personnel of any scheduling changes caused by patient cancellations.
- Manage urgent calls as they arise and follow provision of patient care policies as needed.
- High School degree required.
- College education a plus.
- 1+ years of relevant call center/customer service experience in a healthcare environment highly desired.
- Previous experience with Electronic Health Records (EPIC) preferred.
- Experience with Microsoft Office software.
- Ability to handle all interactions with patients with empathy and compassion.
- Must have strong communication skills in English and Spanish, written and verbally.
- Bilingual English/Spanish skills required for this role.
- Ability to work in individual or in a team environment in a fast-paced call center office environment.
- Strong attention to detail ability.
- Ability to multitask and complete tasks timely.
- Ability to follow up on assigned tasks or other projects assigned by manager.
- Critical thinking ability to troubleshoot through incoming calls.
- Willingness to take initiative.
We offer a competitive benefits program that includes affordable health insurance and Health Reimbursement Accounts (HRA), dental and vision insurance, educational and continuing education benefits, student loan repayment and loan forgiveness, retirement plan, group life and AD&D insurance, short-term and long-term disability benefits, professional fee reimbursement, mileage and cell phone reimbursement, scrubs reimbursement, loupes reimbursement, employee assistance programs, paid holidays, personal days of celebration, paid time off, and extended illness benefits.
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