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Front Office Receptionist
2 months ago
We are seeking a highly skilled and detail-oriented Front Office Receptionist to join our team at Marin Community Clinics. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing patient flow, and ensuring a smooth and efficient experience for our clients.
Key Responsibilities- Greets and welcomes patients, processes appointments, and notifies clients of expected wait times.
- Answers inquiries regarding clinic information, provides customer service, and makes appointments as needed.
- Confirms next-day appointments, performs cancellations or rescheduling, and provides alternative medical service information for new clients.
- Accurately enters and confirms billing and demographic data, captures vital demographic data, and obtains authorized signatures.
- Verifies timelines of arrival, collects new patient private pay deposits, and clearly documents on the superbill.
- Prepares charts and superbills for appointments, assists nurses with overflow calls, and takes detailed messages.
- Routes nurse messages, handles patient payments, and reconciles receipts and charges.
- Maintains the patient waiting room in a clean and orderly condition, informs staff of repairs or maintenance needs, and schedules appointments in the Practice Management System.
- Provides excellent customer service, informs patients of payment obligations, documents needed, and clinic policies and procedures.
- Maintains control of daily superbill copies, transfers calls, and pages staff as necessary.
- High School Diploma or Equivalent (GED) required.
- Some college education highly desired.
- Bilingual in English and Spanish required.
- 1 year work experience in a hospital setting or fast-paced private practice preferred.
- 1-2 years prior experience in a clerical front office receptionist position.
- Prior experience working in a customer service-oriented environment highly desired.
- Experience with Electronic Health Records (EPIC) desired.
- High level of initiative, attention to detail, and ability to follow-through on assignments independently to completion.
- Excellent communication skills and interpersonal skills required.
- Ability to communicate effectively in English and Spanish in person and over the phone.
- Ability to use a computer and have basic knowledge of Microsoft Office/Outlook software.
- Active listening and asking questions as appropriate to determine patients and visitor's needs.
- Excellent display of professionalism while communicating with patients and visitors.
- Ability to multitask in a fast-paced environment, train other staff members, and work in a team environment setting.
- Ability to complete tasks efficiently and correctly, provide patients and visitors with a high level of customer service, and prioritize assignments as needed.
We offer a competitive benefits program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short-term and Long-term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.
