Current jobs related to Patient Services Representative Bilingual - Novato, California - Marin Community Clinics

  • Patient Services Representative Bilingual

    2 weeks ago

    Novato, California, United States Marin Community Clinics Full time

    Job Title: Patient Services Representative BilingualJob Summary:We are seeking a highly skilled and compassionate Patient Services Representative Bilingual to join our team at Marin Community Clinics. As a key member of our call center team, you will be responsible for providing exceptional customer service to patients and their families, ensuring a positive...

  • Patient Services Representative Bilingual

    1 week ago

    Novato, California, United States Marin Community Clinics Full time

    Job SummaryWe are seeking a highly skilled Patient Services Representative Bilingual to join our team at Marin Community Clinics. This role is responsible for managing a high volume of inbound and outbound calls for patients and other callers, providing exceptional customer service and assisting with navigating services and answering questions on behalf of...

  • Bilingual Housing and Benefits Navigator Position

    7 days ago

    Novato, California, United States North Marin Community Services Full time

    Job SummaryWe are seeking a highly skilled and compassionate Bilingual Housing and Benefits Navigator to join our team at North Marin Community Services. As a key member of our case management program, you will play a vital role in connecting participants with essential resources in the community.Key Responsibilities:Provide screening and assessment services...

  • Customer Service Representative

    2 months ago

    Novato, California, United States Wedgewood Village Pharmacy, LLC Full time

    About the RoleWe are seeking a highly motivated and compassionate Customer Care Specialist to join our team at Wedgewood Village Pharmacy, LLC. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and providing a positive experience.Key...

  • Patient Access Representative II

    4 weeks ago

    Novato, California, United States Sutter Health Full time

    Job SummaryWe are seeking a highly skilled Patient Access Representative II to join our team at Sutter Health. As a key member of our patient access team, you will play a critical role in ensuring that patients receive high-quality care by providing exceptional customer service and ensuring accurate and timely registration and financial clearance.Key...

  • Patient Access Representative II

    2 weeks ago

    Novato, California, United States Sutter Health Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Patient Access Representative II to join our team at Sutter Health. As the face of our organization, you will be responsible for providing exceptional patient service and ensuring a seamless registration experience.Key ResponsibilitiesObtain and verify patient information, including demographic...

  • Bilingual Youth Case Manager

    1 week ago

    Novato, California, United States North Marin Community Services Full time

    Job SummaryWe are seeking a highly skilled and compassionate Bilingual Youth Case Manager to join our team at North Marin Community Services. As a key member of our staff, you will work closely with at-risk youth and their families to provide comprehensive case management services, including intake assessments, goal planning, and care coordination.The ideal...

  • Plumbing Sales and Service Representative

    2 weeks ago

    Novato, California, United States Benjamin Franklin Plumbing Ocean City Full time

    Job Summary:We are seeking a highly motivated and experienced Sales and Service Representative to join our team at Benjamin Franklin Plumbing Ocean City. As a Sales and Service Representative, you will be responsible for driving sales by identifying potential customers, promoting products/services, and closing deals. You will also build and maintain strong...

  • Customer Service Representative with Sales Focus

    1 week ago

    Novato, California, United States Samra Organization Full time

    Job Title: Customer Service Representative with Sales FocusJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative with a sales focus.Key Responsibilities:* Provide exceptional customer service via phone, email, and chat* Promote products and services to meet or exceed sales...

  • Patient Access Coordinator

    2 weeks ago

    Novato, California, United States Sutter Health Full time

    Job SummaryWe are seeking a highly skilled Patient Access Representative II to join our team at Sutter Health. As the face-to-face point of contact for patients, you will play a critical role in ensuring a positive experience for our patients and their families.Key ResponsibilitiesObtain all necessary information to register and financially clear...

  • Patient Access Coordinator

    4 weeks ago

    Novato, California, United States Sutter Health Full time

    Job SummaryWe are seeking a highly skilled Patient Access Representative II to join our team at Sutter Health. As the face of our organization, you will be responsible for providing exceptional patient experience throughout all interactions.Key ResponsibilitiesObtain and verify patient information for registration and financial clearanceEnhance patient...

  • Early Childhood Education Substitute Teacher

    4 weeks ago

    Novato, California, United States North Marin Community Services Full time

    Job SummaryWe are seeking a highly motivated and experienced Substitute Educator to join our team at North Marin Community Services. As a Substitute Educator, you will be responsible for providing high-quality educational and care services to children in our Early Childhood Education programs.Key ResponsibilitiesSupervise and Engage Children: Supervise...

  • Customer Service Representative

    2 weeks ago

    Novato, California, United States CVS Health Full time

    Job SummaryWe are seeking a skilled and customer-focused Retail Store Associate to join our team at CVS Health. As a Retail Store Associate, you will play a vital role in delivering exceptional customer service and supporting the sales floor operations.Key ResponsibilitiesProvide differentiated customer service by anticipating customer needs and resolving...

  • Plumbing Sales and Service Representative

    7 days ago

    Novato, California, United States Benjamin Franklin Plumbing of Bay Area, CA Full time

    Job OverviewWe are seeking a highly motivated Sales and Service Representative to join our team at Benjamin Franklin Plumbing of Bay Area, CA. As a key member of our sales team, you will be responsible for driving sales by identifying potential customers, promoting products/services, and closing deals.Key ResponsibilitiesDrive sales by identifying potential...

  • Customer Service Representative

    2 weeks ago

    Novato, California, United States Katie Chase - State Farm Agent Full time

    Position Overview Are you a people person with excellent communication skills? Do you enjoy working with customers and providing top-notch service? If so, we may have the perfect opportunity for you! As a State Farm Agent Team Member, you will be responsible for establishing customer relationships and providing prompt, accurate, and friendly customer...

  • Customer Service Representative

    2 weeks ago

    Novato, California, United States Wedgewood Village Pharmacy, LLC Full time

    About the RoleWe are seeking a highly motivated and compassionate Customer Care Specialist to join our team at Wedgewood Village Pharmacy, LLC. As a key member of our Customer Care Team, you will play a vital role in delivering exceptional customer service to our clients and their pets.Key ResponsibilitiesProvide empathetic and personalized support to...

  • Janitorial Services Specialist

    7 days ago

    Novato, California, United States Allied Universal® Janitorial Services Full time

    Job OverviewAllied Universal Janitorial Services is committed to delivering exceptional cleaning and restoration services for commercial facilities. Our team is dedicated to providing a clean and safe environment for our clients and their employees.Job ResponsibilitiesThe Janitor position is responsible for performing all-purpose cleaning and preservation of...

  • Certified Nursing Assistant

    2 months ago

    Novato, California, United States California Correctional Health Care Services Full time

    Job SummaryWe are seeking a skilled Certified Nursing Assistant to join our team at California Correctional Health Care Services. As a key member of our healthcare team, you will provide high-quality patient care and support services in a correctional facility setting.Key ResponsibilitiesProvide basic nursing care and assistance to patients, including...

  • Janitorial Services Specialist

    6 days ago

    Novato, California, United States Allied Universal® Janitorial Services Full time

    Job OverviewAllied Universal Janitorial Services is committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Our team is dedicated to innovation and excellence, offering steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal...

  • Veterinary Care Representative

    1 month ago

    Novato, California, United States Wedgewood Village Pharmacy, LLC Full time

    About the RoleWe are seeking a compassionate and caring individual to join our Customer Care Team as a Veterinary Care Representative. In this role, you will be responsible for delivering exceptional customer service to our clients and their pets.Key ResponsibilitiesProvide kind, empathetic, and patient customer service to clients and their petsNavigate...

Patient Services Representative Bilingual

2 months ago

Novato, California, United States Marin Community Clinics Full time
Job Summary

Marin Community Clinics is seeking a highly skilled Patient Services Representative Bilingual to join our team. As a key member of our call center team, you will be responsible for providing exceptional customer service to patients and other callers, navigating services, and answering questions on behalf of the organization.

Key Responsibilities
  • Answer questions related to appointments, schedules, or reschedule appointments for medical and dental clinics.
  • Work closely with other clinic staff to assist callers in obtaining answers to their questions.
  • Answer a high volume of inbound and outbound calls with questions or concerns via phone from patients.
  • Answer calls and respond timely and professionally to inquiries; follow up on questions to ensure callers receive the information needed.
  • Research required information using accessible resources.
  • Route tasks, inbound calls to appropriate departments.
  • Work closely with patients to complete appointment details for appointment scheduling.
  • Manage and escalate priority issues or concerns to management.
  • Timely notify appropriate personnel of any scheduling changes caused by patient cancellations.
  • Manage urgent calls as they arise and follow provision of patient care policies as needed.
  • Other duties may be assigned, such as helping pull, log, and respond to patient voice-mails.
Requirements
  • High School degree is required.
  • College education is a plus.
  • 1+ years of relevant call center/customer service experience in a healthcare environment is highly desired.
  • Previous experience with the Electronic Health Records (EPIC) is preferred.
  • Experience with Microsoft Office software.
Preferred Skills and Abilities
  • Ability to handle all interactions with patients with empathy and compassion.
  • Must have strong communication skills in English and Spanish, written and verbally.
  • Bilingual English/Spanish skills are required for this role.
  • Ability to work in an individual or team environment in a fast-paced call center office environment.
  • Strong attention to detail ability.
  • Ability to multitask and complete tasks timely.
  • Ability to follow up on assigned tasks or other projects assigned by manager.
  • Critical thinking ability to troubleshoot through incoming calls.
  • Willingness to take initiative.
Physical Requirements and Working Conditions
  • Prolonged periods of sitting at a desk and working on a computer.
  • Use of repetitive mouse movements, keyboard, and headset.
  • Moderate to loud noise and intermittent interruptions.
  • Must be able to lift up to 15 pounds at times.
  • Must have manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.