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Veterinary Care Representative

2 months ago

Novato, California, United States Wedgewood Village Pharmacy, LLC Full time

About the Role

We are seeking a compassionate and caring individual to join our Customer Care Team as a Veterinary Care Representative. In this role, you will be responsible for delivering exceptional customer service to our clients and their pets.

Key Responsibilities

  • Provide kind, empathetic, and patient customer service to clients and their pets
  • Navigate patient and prescriber profiles across systems efficiently
  • Adapt quickly to each customer interaction, whether it's inbound, outbound, or written, through email, phone, SMS, or chat
  • Work cohesively with a team and independently to achieve goals
  • Interact with team members across pharmacy and fulfillment facilities
  • Hone in on workflow efficiencies and new developments as the team grows by providing feedback
  • Maintain a positive and professional attitude while keeping our pet patients and customers front and center

Requirements

  • A coachable, quick learner who is comfortable with change
  • A compassionate and caring individual who loves animals and those that care for them
  • Able to demonstrate strong attention to detail and willingness to adhere to procedures
  • Self-motivated and energized; excelling in a fast-paced environment
  • An effective and persuasive communicator
  • Computer-savvy, navigating the internet with ease
  • A reliable co-worker with a positive, professional attitude
  • Basic calculations are easy for you to perform
  • A high school graduate or equivalent
  • Pharmacy Technician License in the state of California

What We Offer

  • A comprehensive benefits package that includes health, dental, and flexible spending accounts
  • Competitive base salary with uncapped commission structure
  • 401(k) retirement plan with a generous company contribution to help you save for the future
  • Company Paid Life and disability insurance
  • Access to voluntary insurance options
  • A generous paid time off program that increases every year
  • Tuition reimbursement
  • Opportunity for growth - We believe in promoting from within and do so through our internal job posting program

About Us

Wedgewood Village Pharmacy, LLC is the nation's largest and most trusted provider of compounded veterinary medications. Our recent merger with Blue Rabbit enables us to provide veterinarians with next-generation software to streamline patient care and marks a significant evolution in services. Together, Blue Rabbit and Wedgewood serve more than 70,000 veterinary professionals and one million animals annually.

We are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive environment for all employees. If you require an accommodation due to a special need or disability, please let your recruiter know what accommodations you will need.