Guest Services Representative
2 weeks ago
Position Summary: The Front Desk Agent is responsible for ensuring an outstanding experience for guests at Best Western Premier, the Central Hotel by consistently providing warm, personalized service at the reception area. This role adheres to all relevant health and safety regulations to promote the well-being of guests, staff, and the surrounding community.
Key Responsibilities:
- Maintain the safety and confidentiality of guests by upholding privacy standards at all times.
- Handle incoming calls and route them to the correct department efficiently.
- Employ effective sales techniques to promote and enhance room bookings.
- Encourage guests to utilize additional hotel services, including dining, events, and group bookings.
- Input guest reservations into the property management system accurately.
- Allocate guest accommodations and facilitate check-ins using the property management system.
- Address guest inquiries and issues with professionalism and courtesy.
- Update housekeeping staff on room status through the ALICE Platform.
- Relay maintenance and housekeeping requests to the appropriate departments via the ALICE Platform.
- Process guest check-outs and manage financial transactions proficiently.
- Exhibit a positive demeanor and uphold a professional appearance at all times.
- Perform additional tasks as assigned by management.
Qualifications:
- High school diploma or equivalent is required.
- Prior experience in a hotel environment is preferred.
- Strong communication skills to interact effectively with guests and team members.
- Understanding of credit, check, and cash handling procedures.
- Knowledge of safety, emergency, and accident prevention protocols.
- Proficient in the use of front office technology.
- Familiarity with proper telephone etiquette.
- Willingness to work flexible hours, including weekends and holidays.
- Ability to stand for extended periods.
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