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Customer Service Representative

2 months ago

Harrisburg, Pennsylvania, United States Capital BlueCross Full time
About the Role

Capital BlueCross is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our members and customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Interaction: Manage telephone, electronic, and face-to-face interactions with customers, providing accurate and timely information about our products and services.
  • Problem Resolution: Effectively resolve customer complaints and concerns, ensuring a positive experience and building trust with our members.
  • Product Knowledge: Stay up-to-date on our products and services, using this knowledge to upsell and cross-sell opportunities to customers.
  • Team Collaboration: Work closely with internal teams to ensure seamless communication and collaboration, driving business results and improving customer satisfaction.
  • Quality and Productivity: Meet or exceed quality and productivity standards, ensuring high levels of customer satisfaction and loyalty.
Requirements
  • Education: High School Diploma or equivalent required; college degree or professional certification a plus.
  • Experience: Previous customer service experience, preferably in a healthcare or insurance environment.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and adapt to changing priorities.
  • Language: Bi-lingual (Spanish) a plus.
Work Environment

Our call center environment is dynamic and fast-paced, with a focus on providing exceptional customer service. As a Customer Service Representative, you will be required to work varied shift schedules, including evenings and weekends.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, a retirement plan, and generous time off. We also provide ongoing training and development opportunities to help you grow in your career.