Guest Services Manager

2 weeks ago


Harrisburg, Pennsylvania, United States PM Hotel Group Full time

Position Overview:
As a pivotal member of the hotel management team, you will oversee the front office operations, ensuring a seamless guest experience.

Key Responsibilities:
- Lead and inspire the front desk team to deliver exceptional service.
- Foster a collaborative environment that promotes teamwork and efficiency.
- Manage daily operations at the front desk, ensuring all procedures are followed.
- Address guest inquiries and resolve issues promptly to maintain high satisfaction levels.

What We Offer:
- A dynamic work environment within a reputable hotel group.
- Opportunities for professional growth and development.
- A chance to make a significant impact on guest experiences and team performance.

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