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Service Operations Representative

2 months ago


Harrisburg, Pennsylvania, United States Clopay Door Full time

Position Title: Customer Service Representative

Location: Harrisburg, PA

Job Overview:

Clopay Corporation, recognized as North America's leading manufacturer of residential garage doors, is seeking a dedicated Customer Service Representative to enhance our team. We emphasize outstanding customer engagement and innovative solutions, making our employees vital to our success.

Key Responsibilities:

  1. Engage with customers both in-person and via telephone to accurately process orders using our automated systems.
  2. Assist in generating quotes and managing order pricing through our automation tools.
  3. Conduct daily invoice reconciliations.
  4. Review and audit open order reports on a weekly basis.
  5. Follow up on customer inquiries regarding credit claims.
  6. Oversee invoicing for cash on delivery (COD) and open-term accounts.
  7. Manage bookkeeping tasks necessary for establishing and maintaining open terms and COD accounts, including requisitioning new customer codes.
  8. Support furnish and install programs as needed, including processing related invoicing and installer payments.
  9. Handle all incoming and outgoing mail efficiently.
  10. Field incoming calls related to product inquiries and bookkeeping or accounting issues.
  11. Perform various administrative tasks as required.

Qualifications:

A high school diploma is mandatory, along with 3-5 years of experience in customer service, ideally within a manufacturing context. Proficiency in basic computer skills and familiarity with Microsoft Office applications are essential. Previous clerical or office experience is advantageous.

We offer competitive compensation and a comprehensive benefits package, including tuition reimbursement, paid holidays, sick leave, vacation time, and a matching 401(k) savings plan.

Clopay Corporation is an Equal Opportunity Employer, committed to providing a drug-free workplace. We encourage applications from individuals of all backgrounds, including veterans and those with disabilities.