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Guest Services Supervisor

2 months ago


Harrisburg, Pennsylvania, United States PM Hotel Group Full time

Key Responsibilities:
As the pivotal figure in the hotel's front office, you will oversee daily operations and ensure exceptional guest experiences.

Leadership Role:
In your capacity as the front desk supervisor, you will lead a dedicated team, fostering collaboration and efficiency.

Team Development:
You will be instrumental in training and mentoring front desk staff, promoting a culture of excellence and service.

Operational Excellence:
Your role will involve managing guest check-ins and check-outs, addressing inquiries, and resolving any issues that arise promptly.

Guest Relations:
You will play a key role in enhancing guest satisfaction by ensuring that all interactions are positive and memorable.

Reporting:
Regularly, you will provide feedback and reports to management regarding team performance and guest feedback, contributing to continuous improvement initiatives.