Front Desk Ambassador
4 weeks ago
MBI Health Services, LLC is seeking a highly skilled and compassionate Front Desk Concierge to provide exceptional support services to residents, staff, and the community. As a key member of our team, you will be responsible for ensuring the safety and well-being of our residents and staff, while also providing a warm and welcoming environment for all.
Key Responsibilities- Provide 24-hour onsite concierge services to support the safety and security of residents, staff, and the building.
- Receive and deliver packages, hot and cold food deliveries, and mail as needed for residents.
- Work cooperatively with PSHP case management staff to ensure seamless communication and support.
- Provide de-escalation services as needed and report accurate information to Case Managers and Concierge Lead Staff.
- Assist in the planning and organization of recreational activities and events to promote resident engagement and well-being.
- Communicate effectively using two-way radio devices to provide real-time updates and emergency response as necessary.
- Remain awake and alert during the entire assigned shift to ensure the safety and security of the site.
- Complete intake for all new residents, including facilitating the placement of belongings in the hot room and then moving to their new unit.
- Submit all Unusual Incident Reports (UIRs) in HTH and other required databases in a timely manner.
- Document and update concerns, strengths, needs, activities, or incidents in writing in HTH for each resident.
- Participate in on-site and off-site activities with residents during shifts to promote engagement and community building.
- Keep sign in/out sheets of all residents, vendors, and guests at the site.
- Maintain confidentiality of records relating to consumer treatment.
- Ensure program compliance with Federal agencies, DC regulations, and DC Rulemaking.
- Provide excellent customer service to residents and respond to their needs in a timely and professional manner.
- Encourage residents to participate in onsite supportive services and promote their overall well-being.
- Comply with all required documentation and data collection in support of the program's implementation and evaluation strategy.
- High school diploma or equivalent required; college preferred.
- At least two years of experience as a receptionist, outreach specialist, shelter staff, resident assistant, or one year of experience working with marginalized populations.
- Concierge staff must be responsible for the safety and security of staff and residents on site 24 hours a day, seven days a week.
MBI Health Services, LLC offers a competitive total rewards package, including market salaries, PTO, employee perks, health insurance, dental insurance, vision insurance, life insurance, 401K plan, 401K matching, employee referral benefits, short-term/long-term disability, growth opportunities, and more.
MBI Health Services, LLC is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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