Member Service Representative

1 week ago


Burlington, Vermont, United States New England Federal Credit Union Full time
Job Summary

We are seeking a highly skilled and experienced Member Service Associate to join our team at New England Federal Credit Union. As a key member of our branch team, you will provide exceptional service to our members, ensuring their financial needs are met with accuracy, efficiency, and a personal touch.

Key Responsibilities
  • Member Service: Provide personalized service to members, listening attentively to their needs and providing solutions that meet their financial goals and objectives.
  • Financial Needs Assessment: Conduct discovery conversations with members to uncover their financial needs and goals, demonstrating empathy and building lasting relationships.
  • Transaction Processing: Assist members with teller-based transactions, including account openings, closings, and maintenance, as well as foreign and domestic wire transfers.
  • Account Management: Open, maintain, and close business accounts, IRAs, and fiduciary accounts, ensuring accurate and efficient service.
  • Lending Support: Process VISA, personal, auto, and home equity lending applications, working closely with members to understand their financial needs.
  • Branch Support: Provide coverage for the teller area as needed, ensuring seamless service to our members.
Requirements
  • One to three years of similar or related experience, including time spent in preparatory positions.
  • Previous customer service experience required.
  • Previous cash handling experience.
  • Previous experience with Microsoft Office required.


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