Customer Service Representative

4 days ago


Burlington, Vermont, United States The University of Vermont Health Network Full time

Job Summary:

The University of Vermont Health Network is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for patients and customers, providing exceptional service and support in a fast-paced contact center environment.

Key Responsibilities:

  • Respond to patient inquiries and resolve issues related to self-pay balances, registration, coding, billing, insurance, payment, budget plans, financial assistance, and general account questions.
  • Act as a liaison between patients, hospital and professional billing teams, medical groups, insurance companies, and attorneys to resolve patient-related issues.
  • Review and educate patients and customers on benefit coverage issues, referral management, claims administration, and billing concerns.
  • Initiate calls to self-pay patients to review and determine appropriate payment terms and/or financial options to resolve accounts.
  • Provide exceptional customer service and support in a high-pressure, fast-paced contact center environment.

Requirements:

  • Associate's degree required or a combination of education and experience may be substituted.
  • Three years of customer service, registration, billing, or collection experience preferred.
  • Excellent listening and interviewing skills, with the ability to remain professional and composed in complex and high-stress situations.

About the University of Vermont Health Network:

The University of Vermont Health Network is a comprehensive health system that provides high-quality, patient-centered care to the communities we serve. We are committed to delivering exceptional care, advancing medical knowledge, and improving the health of our patients and communities.



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