Guest Services Representative
1 week ago
The DoubleTree Hotel in Burlington, VT, recognized as the largest hotel and conference center in Vermont, is undergoing a significant renovation to enhance its facilities. This is an excellent opportunity to become part of a dedicated hospitality team.
We are seeking a Guest Services Representative to be the first point of contact for our guests and oversee all aspects of their stay. Responsibilities include managing guest registrations, handling reservations, and providing comprehensive information regarding accommodations, rates, and amenities. If you possess strong customer service skills and have experience in the hospitality sector, we would like to connect with you. Your role will be pivotal in ensuring our guests have a delightful and memorable experience.
Key Responsibilities
- Execute all check-in and check-out procedures
- Handle online and telephone reservations
- Inform guests about payment options and verify credit card information
- Register guests while collecting essential details (such as contact information and stay dates)
- Greet guests upon arrival and allocate rooms
- Provide detailed information about the hotel, available accommodations, rates, and amenities
- Address guest complaints promptly and professionally
- Collaborate with housekeeping to ensure rooms are clean and well-prepared for guests
- Confirm group bookings and arrange personalized services for VIP guests and event participants
- Promote additional services and facilities when suitable
- Maintain accurate records of bookings and payments
Required Skills
- Previous experience as a Guest Services Representative, Receptionist, or in a similar position
- Familiarity with travel planning platforms such as Booking and TripAdvisor
- Strong customer service orientation
- Excellent communication and organizational abilities
Job Type: Full-time
Compensation: $19.75 per hour
Benefits:
- Flexible scheduling options
Work Schedule:
- 8-hour shifts
- Day and evening shifts available
Work Environment:
- In-person setting
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