Showroom Sales Ambassador
4 days ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Showroom Sales Support. As a key member of our sales team, you will be responsible for providing exceptional customer service, facilitating client interaction, and maintaining a positive and inviting showroom experience.
Key Responsibilities
- Customer Service
- Provide warm and sincere welcomes to clients as they enter and leave the showroom
- Facilitate client interaction with Sales and Design Consultants and Customer Service
- Ensure clients receive a quote within 24 hours for material selection
- Showroom Management
- Maintain a positive and inviting showroom atmosphere
- Ensure tile samples are properly stored and the reception area is clean
- Responsible for opening and closing the showroom according to established procedures
- Administrative Tasks
- Enter client information and log traffic in Salesforce
- Distribute walk-in customers to Sales & Design Consultants per guidelines
- Process sample check-outs via Salesforce
- Communication
- Communicate with customers via email and in person
- Write quotes and check stock for Sales Design Consultants
- Reporting and Analysis
- Generate daily reports to management
- Track and analyze key performance indicators (KPIs)
Requirements
- Maintain a positive and inviting attitude with customers
- Develop rapport with major accounts
- Ensure accurate and timely completion of sign-in reports
- Meet or exceed customer satisfaction targets
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