Chemical Sales and Technical Support Specialist

2 weeks ago


Parsippany, New Jersey, United States Esseco USA LLC Full time
Job Overview

Chemical Sales and Technical Support Specialist

Esseco USA LLC is a leading global producer of essential chemical solutions utilized across various sectors, including food, agriculture, animal nutrition, petrochemicals, and water treatment. Our dedication lies in delivering top-tier products, bolstered by strategic logistics and comprehensive customer and technical assistance.

POSITION SUMMARY

This role encompasses both technical support and sales responsibilities within the chemical sector. The individual will provide technical assistance for chemical products distributed in North America while engaging in regular sales, marketing, and business development initiatives. Furthermore, this position plays a crucial role in supporting quality assurance, environmental health and safety (EHS), and regulatory adherence. The balance of responsibilities includes approximately 50% sales and 50% technical, quality, EHS, and regulatory tasks.

KEY RESPONSIBILITIES

  • Oversee technical services for Esseco USA products, which includes but is not limited to:
    • Collection and shipping of product samples, along with follow-up procedures
    • Support for customer questionnaires and documentation
    • Creation and maintenance of Certificates of Analysis (COA) and specifications
    • Facilitation of customer technical communications
    • Updating website content and documentation
    • Ensuring regulatory compliance for all products and packaging
    • Adhering to technical and regulatory standards for North America, revising procedures and operations as necessary
    • Generating and maintaining Product Safety information and Technical Literature (SDS, TDS)
  • Manage Quality and Regulatory functions, which include:
    • Documenting and addressing customer and supplier complaints
    • Developing and maintaining a robust quality management system
    • Ensuring compliance with FDA and other regulatory standards, including FSMA, FSVP, and TSCA
    • Reviewing and managing compliant labeling and safety data sheets
  • Provide operational support to external warehousing and toll blending operations, including:
    • Planning and managing toll blending, raw materials, and operational processes
    • Conducting site visits for sampling, problem resolution, and waste disposal
    • Visiting toll blending facilities as required to support operations
  • Offer business support to Esseco USA operations, addressing inquiries from customers and colleagues within the scope of responsibilities. Collaborate with customer service to resolve order and planning challenges.
  • Actively participate in sales and marketing efforts, including customer visits and communications. Manage accounts for assigned customers, fostering relationships to enhance market share and pricing strategies. Utilize Esseco software for pricing updates as necessary. Assist in the launch of new products through market assessments, sales analysis, and outreach to potential customers.
  • Contribute insights to technical service and business development strategies by assessing current product performance, identifying unmet needs, monitoring competitive offerings, and relaying customer feedback.
  • Identify and analyze shifts in the market landscape, responding promptly to evolving customer requirements.
  • Assist in the development of new products as needed to expand Esseco's product lines.

QUALIFICATIONS

  • A Bachelor’s degree in a relevant scientific discipline such as chemistry, engineering, or a related field is required.
  • A minimum of 3 years of experience in a laboratory, regulatory department, or plant operations.
  • At least 7 years of relevant experience in technical sales or support.
  • Willingness to travel domestically and internationally up to 25% as required.
  • Proficient computer skills, particularly in Excel.

SKILLS AND ATTRIBUTES

  • Strong verbal and written communication skills in English.
  • Experience in the chemical, manufacturing, or technical sectors.
  • Background in sales and marketing.
  • Customer-oriented and self-sufficient.
  • Detail-oriented with a capacity for learning new skills to enhance capabilities.
  • Self-driven with a commitment to improving sales and organizational performance.
  • Dependable and personable with colleagues and clients.
  • Ability to read, comprehend, and interpret regulatory requirements relevant to business support.


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