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Technical Support Expert

2 months ago

Parsippany, New Jersey, United States Vaco Full time

Job Summary:

Vaco is seeking a highly skilled Application Support Specialist to join our team. As a key member of our technical support team, you will be responsible for designing, customizing, and supporting various software applications.

Key Responsibilities:

  • Technical Ownership: Assume primary technical ownership of software applications, ensuring they are designed, customized, and supported to meet the needs of our clients.
  • Infrastructure Security: Understand and implement layered infrastructure security concepts to protect our clients' data and systems.
  • Citrix Administration: Build and deploy Citrix VDI and XenApp disks, perform Citrix XenApp administration tasks, and troubleshoot Citrix issues post-migration.
  • Software Tools Administration: Assist with the administration of various software tools, ensuring they are properly configured and maintained.
  • Troubleshooting and Support: Troubleshoot application errors, coordinate vendor support, and ensure the environment is updated, efficient, secure, and available.
  • Problem-Solving: Prioritize, research, and resolve technical problems, utilizing your expertise and experience to find effective solutions.

Qualifications:

  • Citrix Expertise: Proficiency in Citrix Studio, Citrix Director, MCS, PVS, App Layering, FAS, Cloud Connectors, and FSLogix.
  • Project Management: Basic project management skills, with the ability to coordinate and document software upgrades.
  • Technical Skills: Ability to install, maintain, and upgrade third-party software, with a strong understanding of hardware requirements and technical documentation.
  • Problem-Solving: Experience with root-cause analysis and problem-solving skills, with the ability to work independently and in a team.
  • Communication: Strong communication and interpersonal skills, with the ability to work effectively with clients and colleagues.

What We Offer:

Vaco is committed to providing a dynamic and supportive work environment, with opportunities for professional growth and development. We offer a competitive salary and benefits package, as well as a collaborative and inclusive team culture.

Language: English (en-US)