Operations Servicing Strategy Manager

3 weeks ago

Washington, Washington, D.C., United States Capital One Full time
About the Role

Capital One is seeking a highly skilled and experienced Manager to join our team in Operations Servicing Strategy. As a key member of our team, you will be responsible for leading large-scale process transformations and projects, directing process transformations, and strategic planning. You will work closely with external partners and supplier management to design customer and associates' experiences in an omni-channel environment.

Key Responsibilities
  • Lead large-scale process transformations and projects, directing process transformations, and strategic planning.
  • Work closely with external partners and supplier management to design customer and associates' experiences in an omni-channel environment.
  • Develop and implement strategic plans to improve operational efficiency and effectiveness.
  • Collaborate with cross-functional teams to identify and prioritize process improvements.
  • Develop and maintain relationships with key stakeholders, including business leaders, IT, and external partners.
Requirements
  • At least 3 years of experience in People Management.
  • At least 3 years of experience directing process transformations or projects.
  • At least 3 years of experience in Strategic planning.
  • At least 3 years of Process OR Project Management experience in an operations environment, OR at least 3 years of Program Management experience in an operations environment.
Preferred Qualifications
  • Process or Project Management certification such as Scaled Agile, Lean, or Project Management Professional.
  • At least 5 years of experience leading large-scale process transformations or projects.
  • At least 5 years of experience in People Management.
  • At least 3 years of experience working with external partners or supplier management.
  • At least 3 years of experience designing customer and associates' experiences in an omni-channel environment.

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